Alexander C. Duck II

**** ***** ***** **. *** *

Huntsville AL 35802

616-***-****

acr0ih@r.postjobfree.com

OBJECTIVE

To obtain a non sales, full time position in a professional work environment providing clerical or billing support, preferably in an educational, medical insurance, pharmaceutical or healthcare field.

SKILLS

● 60 WPM, 1000+ SPM 10 key

● Microsoft proficient

● Bilingual (English Spanish)

● Compliance Training (Bank Secrecy Act, HIPAA)

● Extensive Customer Service and Clerical Administrative experience EMPLOYMENT HISTORY

OptumRx (Alorica) Huntsville AL, 256-***-****

Customer Service Advocate, 08/2015 Present

Answering calls for customer service, refilling prescriptions, verifying insurance information and benefits

Qualitest Huntsville AL, 256-***-****

Inside Sales, 03/2015 05/2015

Contacting current and prospective customers for direct sales, placing and tracking orders, meeting territory sales goals, being aware of short dated inventory availability, discontinued and promotional items

Blue Care, Blue Cross Blue Shield of TN Chattanooga TN, 888-***-**** Case Management Support Staff, 11/2014 02/2015

Processing fax authorizations into Care Advance system, building CM cases for nurse review, Transition of Care support staff, daily inpatient census for Medicaid network Directv (Convergys) Chattanooga TN, 423-***-**** Customer Service Representative, 08/2014 11/2014 Answering calls for customer service, problem resolution, sales, billing Advantage Sales and Marketing Grand Rapids MI, 616-***-**** AR Cash Specialist, 03/2013 07/2014

Customer service, order placement/tracking, billing deductions, payment processing, maintaining client customer profiles (billing deductions), verifying new customer information for legal purposes (classification), VMI (vendor managed inventory) Prometric Testing Center Grand Rapids MI, 616-***-**** Test Center Administrator, 08/2012 03/2013

Berger Chevrolet Grand Rapids MI, 616-***-****

Body Shop Clerk, 03/2012 07/2012

McKesson Medical Technologies Grand Rapids MI, 616-***-**** Payment Poster, 11/2011 03/2012

EDUCATION

East Kentwood High School D iploma

Kentwood, MI

Grand Valley State University B A of Spanish, Sociology Allendale, MI

REFERENCES

Available upon request

OTHER HONORS

● Dean’s List Grand Valley State University

● GVSU Study Abroad Program, UDLAP Puebla, Mexico

● Sigma Delta Pi National Collegiate Spanish Honors Society

● Spanish Department Volunteer Kelloggsville High School

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