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Customer Service Training

Location:
Coimbatore, TN, India
Salary:
15000 per month
Posted:
July 29, 2015

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Resume:

CURRICULUM VITAE

G. RAJIV GANDHI,

Ph No.: 860-***-****

E-ID: acqzfy@r.postjobfree.com

CAREER PROFILE:

A motivated Pharmacist with a real passion for health care and the ability to develop and grow a pharmacy business. Experienced in maintaining administrative records, such as pharmacy files / patient profiles and in providing excellent customer care by accurately dispensing prescribed medications. Able to advise patients on medication brands, medication storage, medical equipment and health care supplies.

SUMMARY OF SKILLS:

Excellent customer service and interpersonal skills.

Capable to work independently and as a part of a dynamic team.

Flexible, Organized and team oriented.

Ability to follow patient and personal safety procedures, as outlined in the hospital.

Good assessment and problem solving skills.

Positive attitude towards patient in critical situation.

Able to provide quality face to face customer interaction.

A thorough understanding of various drugs and how they react in humans and with each other.

Keeping updated with developments in the Pharmaceutical industry.

ACADEMIC QUALIFICATION:

COURSE

SCHOOL/COLLEGE

UNIVERSITY

YEAR

PERCENTAGE

B.PHARM

ULTRA COLLEGE OF PHARMACY

M.G.R. UNIVERSITY

2013

65%

12th INTERMEDIATE

V.K.G.H.S.

SCHOOL

STATE BOARD (TAMILNADU)

2008

55%

10TH

INTERMEDIATE

V.K.G.H.S.

SCHOOL

STATE BOARD (TAMILNADU)

2006

70%

LICENSE:

Pharmacist License in Tamilnadu

License Number : 19170A1

Valid Thought : 25/07/2018

MEMBERSHIP:

Member of Tamilnadu Pharmacy Council

WORKING EXPERIENCE:

Apollo Hospital Enterprise Limited (JCIA), Chennai.

Graduated Hospital Pharmacist, April 2013 to Till Date.

Responsible for the day to day running of the Pharmacy. Provide a professional, Sympathetic and supportive service to the patients and identify the right healthcare.

DUTIES:

Accurately dispense drugs to patients according to the Doctor’s prescription.

Check prescriptions for errors and make sure they are appropriate for patients.

Instruct patients on how to use medications, possible side effects and storage.

Answer question from patients and staff about medicines.

Talk to regular patients to see how their treatment is going.

Communicate with customers sympathetically and supportively.

Maintain Pharmaceutical stock, creating inventories and ordering more drugs.

Contact and working closely with other healthcare professionals.

Ensure the accuracy of all prescriptions, products and services supplied.

Manage and resolve complaints.

ACHIEVEMENT:

Successfully provide medication advice to a diverse range of customers every day.

Demonstrate good problem solving skills in pharmaceutics and administration.

TRAINING UNDERGONE:

TECHNICAL SKILLS:

Prescription handling, dosage forms, dispensing skills storage and stock maintenance, cold chain maintenance, Narcotics, Drug information, drug recall, medication errors, chemo drugs.

SOFT SKILLS:

Grooming, Customer service, Communication, telephonic etiquettes, team work, attitude.

OTHER SKILLS:

JCIA (Join commission international Accreditation) training

BLS (Basic Life Support) training

Fire safety training

Industrial visit at Pharmafabfikon for the production of tablets, syrup.

AREAS OF INTEREST:

I have been working in the out patient department and I wish to continue the same.

PERSONAL PROFILE:

Name : G. RAJIV GANDHI

Father’s Name : M. Gopal

Mather’s Name : G. Gandhi

Date of Birth : 21.05.1991

Permanent Address : M. Gopal,

D-2, W-18,

Aasarimar Street,

Mela Gudalur – 625 518.

Uthamapalayam Taluk.

Theni District.

Cell Number : 860-***-****

Email ID : acqzfy@r.postjobfree.com

Passport Number : L7556311

Passport Valid to : 02/03/2024

Languages Known

LANGUAGES

SPEAK

READ

WRITE

English

Yes

Yes

Yes

Tamil

Yes

Yes

Yes

DECLARATION:

I do here by declare that all the information provided above is true to the best of my knowledge and belief.

Signature

REFERENCE:

Mr. Kadher Basha,

Supervisor of Pharmacy,

+919*********

acqzfy@r.postjobfree.com



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