Francisco Minaya Jr.

516-***-**** acqyzg@r.postjobfree.com 61 Drexel Avenue Westbury, NY 11590

EMPOWERING INDIVIDUAL & EFFICIENT LEADERSHIP SKILLS

U.S. Army Veteran, Operation Enduring Freedom Purple Heart Recipient, Internationally travelled, bi-lingual, and With 7+ years of experience both in Sales and the customer service Industry

Core Competencies

Team Management Emergency Planning Inventory & Logistics Data and Report Processing

Hazardous Materials Team Building Accountability of Equipment

Leadership Development Public Speaking Conflict Resolution OSHA Regulation Certified

Education

St. John’s University, Queens, NY, June 2004

B.S. CRIMINAL JUSTICE

Dean’s List (2001-2004)

Professional History

Henrich Equipment Inc, West Babylon, NY, 2013 – July 2015

FUELING EQUIOMENT SALES AND MARKETING CONSULTANT

Create and Design new sales strategies to obtain a more marketable business both on the international and domestic side, optimizing the customer’s purchasing experience.

Key Contributions:

2014-2015 Sold a total of $685,720.19 at a 28% Gross Profit Margin.

Managed daily operations of all inside sales related activities: lead management, quoting, sales, order management, order fulfillment, product returns.

Managed and lead a team of customer service representatives to ensure departmental objectives were being met.

Participated in defining sales strategy, including marketing and business development.

Supervised companies large export orders, and provided the communication between our customers and manufactures.

Worked with the companies China office and ensured that all foreign and domestic policies were being met every step of the way during the purchasing and order process.

Prepared Export documentations: Commercial Invoice, Shipper’s Letter of Instructions, Certificates of Origen and Bill of Lading.

Obtained online leads and inquiries, converted them into sales.

Consulted for company’s online stores

Collaborated with the warehouse team to schedule freight pickups with freight forwarders.

Ensured Latin American customers received the sales support they need when making their purchases and inquiries.

Inbound sales consultant for both domestic and foreign clients.

Notify MD, Wantagh, NY, 2013

INBOUND CALL CENTER SUPERVISOR

Supervise and Monitor Inbound calls for Doctor’s offices and Hospital’s extending from East to West coast and as Far down as Texas, ensuring that our customer’s and patients HIPPA Laws were not being violated when recording and passing information to the proper channels.

Key Contributions:

Ensured productivity, quality and customer satisfaction goals were met at all times and in each call.

Assisted customers and stores in inquiries regarding the status of points and other service issues.

Adjusted customers points and update account information

Francisco Minaya Jr

516-***-**** acqyzg@r.postjobfree.com 61 Drexel Avenue Westbury, NY 11590

United States Army /101st Airborne Division FT. Campbell, KY, 2009 ~ 2012

PERSONAL SECURITY DETACHMENT/ INFANTRYMAN

Ensure the safety and Mobility of our Units Chain of Command throughout Afghanistan. Missions entailed intelligence gathering, apprehension of enemy leaders, movement to contact and provide security of our forward operation bases by dismounted patrol and reconnaissance.

Key Contributions:

Purple Heart recipient: Operation Enduring Freedom (OEF) 2010-2011

Over 400 recorded miles in dismounted patrols conducting Key Leadership Engagements with locals, destruction of bunkers and IED’s (Improvised Explosive Devices), and building new jobs and providing tools to local populous.

Team conducted raids and apprehensions of High Valued Targets (HVT’s) operating terrorist cells in Kandahar, Afghanistan

Supervised infantry team in combat training operations

Provided tactical and technical guidance to subordinates

Performed as a member of a fire team during drills and combat

Assisted in reconnaissance missions

Received and implemented combat orders

Accounted for and maintained assigned standard-issued equipment worth in excess of $50,000

Emergency first responder and OSHA regulation certified

Department of Homeland Security Indio, CA 2006 ~ 2008

US Border Patrol Agent

Objective and main mission was to detect and stop the entry of terrorist and terrorist weapons of mass destruction from entering the United States. Ensuring the safety of the American public by providing, strong security of our Mexican American Borders, and apprehension of those entering our country illegally.

Reduced likelihood of dangerous people entering the US between ports of entry.

Maintained surveillance, responding to electronic sensor alarms and aircraft sightings, and interpreting and following tracks.

Detected and prevented the illegal entry of aliens into the US.

Maintained security of Mexican/US borders

Applied Federal, State and Municipal laws while processing and logging reports into secure federal computer database systems

Processed and apprehended illegal aliens and seizure of illegal narcotics

Gathered intelligence and reported to superiors of new illegal alien smuggling routes

Current and active secret clearance

certificate

US Army IAT- Combat Infantryman, Fort Benning, GA 2009

US Army Basic Training, Fort Benning, GA 2009

Federal Law Enforcement Training Center (FLETC), Artesia, NM 2007

Personal Accomplishments & Regional Exposure (not all inclusive)

Purple Heart Recipient, Afghanistan Campaign Medal with Campaign Star, Army Achievement Medal, Valorous Unit Award, National Defense Service Medal, Global War on Terrorism Service Medal, Army Service Ribbon, Oversees Service Ribbon, NATO Medal, Combat Infantryman Badge and St. John’s University dean’s list (2001-2004). Proficient in MS PowerPoint, Word, Excel, and Access; Speak, read and write fluent Spanish; Travelled to Kuwait, Romania, Dominican Republic, Afghanistan, Germany, Mexico, Italy, Monaco, France, Great Britain, Belgium, Luxemburg, Holland and Switzerland.

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