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Customer Service Manager

Location:
Glen Allen, VA
Posted:
July 20, 2015

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Resume:

L. Kate Russell

**** ***** **** **.

Midlothian, VA 23112

804-***-**** acqual@r.postjobfree.com

Detail oriented, quality focused, professionally trained in automobile finance. Successful track record of handling complicated assignments, compliance, verification and funding duties. Highly experienced in postings deposits/payments and reconciling accounts with a high degree of accuracy. Exceptionally capable of menu selling to increase the back-end bottom-line, in a highly effective and ethical manner. Offer solid foundation in software applications, database management, and data entry, with a proven ability to readily master new technology. Dedicated to maintaining strict client confidentiality.

01/2011 – Present MEDICAL CODING-BILLING, A/P - A/R MANAGER, HAND THERAPY SOLUTIONS, INC.

Richmond/VA

-Developed new Financial Policy Forms, HIPAA regulation forms, and more effective Patient logistic forms.

-Research and resolve incorrect payments, EOB rejections, and other issues with outstanding accounts.

-Review billing edits and provides insurance carriers with corrected information.

-Provide tenacious follow-up to ensure proper payments are fully collected.

-Pursue legal/court action pursuant to A/R collections.

3/2007 – 8/2010 FINANCE DIRECTOR, SOUTHERN HOSPITALITY JEEP

Tysons Corner/VA

-Led the finance department by hands-on training and overseeing 3 other managers.

-Maintained a very high back-end gross average personally and departmentally.

-Worked well with other departments and the salespeople to better serve our clients.

-Established and maintained highly effective relationships with various banks.

10/2003 - 3/2007 FINANCE DIRECTOR, ULTIMATE AUTOMOTIVE

Fredericksburg/VA

-Maintained daily Finance /VA Court/ Collection Operations

-Maximized finance back- end gross production

-Projected monthly / annual department goals

-Maintained banking relationships to insure expedient funding

-Managed Sales Dept. of Subaru Franchise

3/1999 - 11/2001 RESEARCH ASSOCIATE, HALE & DORR

Boston/MA

- Managed communication between Senior Partner and other Associates in the firm.

- Adept @ Westlaw, Lexus & Windows.

- Maintained document flow/storage.

- Researched/Typed/Transcribed/Edited major projects.

EDUCATION

BA English/Psychology – Temple University, Philadelphia, PA



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