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Customer Service Management

Location:
Barbados
Posted:
July 19, 2015

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Resume:

AREAS OF EXPERTISE

Management

Administrative Support

Microsoft Office

IT Skills

Communication Skills

Customer Service

PERSONAL ABILITIES

Attention to detail

Punctual and reliable

Proactive and assertive

PERSONAL DETAILS

Natasha Farrell

3rd Avenue Bibby’s Lane

St. Michael

H: 246-***-****

M: 246-***-****

E: acqtos@r.postjobfree.com

Natasha Farrell

Personal Educator

PERSONAL SUMMARY

I am a stable, reliable person with high personal standards of excellence that can contribute quality education through excellent communication skills. A quick learner who can absorb new ideas and is willing to take on challenging tasks. Well organized and proactive in providing timely, effective and an interactive environment - one that is meaningful, worthwhile, and responsive to individuals and social needs.

EDUCATIONAL INSTITUTIONS

London School of Business and Finance 2014 - Present

University of the West Indies – Cavehill 2004 – 2010

Samuel Jackman Prescod Polytechnic 2001 – 2003

Barbados Community College 1998 – 2000

Ellerslie Secondary School 1992 – 1998

St. Matthew’s Primary 1985 - 1992

WORK EXPERIENCE

Ministry of Health – Barbados Drug Service

CLERICAL OFFICER (REGISTRY) MAY 2015 – PRESENT

Opening, dating, copying and circulating incoming mail

Updating, processing and filing of all documents.

Maintaining an electronic and hard copy filing system.

Providing training and orientation for new staff.

Open and closures of files.

Update records immediately on the return of files from ministries and departments

Maintaining a register of all incoming and outgoing files.

Barbados Revenue Authority

ASSISTANT ACCOUNTING OFFICER MAY 2014 – APRIL 2015

Answering the telephone and dealing with enquiries

Ensuring adequate supply of stationery/stock within the office.

Ensuring adequate staff levels to cover for absences and peaks in workload.

Managing the collection of Government’s revenue

Entering the collection of revenue into Government’s smartstream system

Ensuring computer equipment is in working order

Barbados Revenue Authority

ACCOUNTING OFFICER (ag.) DECEMBER 2014 – JANUARY 2015

Dealing with complex situations and enquiries from the public

Resolving any administrative problems.

Ensuring that the Government’s revenue is collected in a timely and efficient manner

Supervising the assistant accounting and other clerical staff.

Ensuring adequate staff to deal with the public

Responsible for depositing of cheques to the Central Bank

Responsible for the ordering of stationery, printer and photocopier supplies

Ministry of Transport & Works (Barbados Licensing Authority)

CLERICAL OFFICER (CASHIER) MAY 2006 – JULY 2010

Providing customer services for the Licensing Authority regarding the collection of taxes; process documents, applications and fees; answering questions within scope of authority and training.

Providing information on fees and regulations to applicants; assisting applicants in completing forms.

Reviewing and accepting license and permit applications; reviewing applications for completeness; calculate and collect applicable fees; prepared and issued receipt.

Assist applicants in liaising with other departments pertaining to the licensing of private and public service vehicle and payment of fees for such as needed.

CLERICAL OFFICER (ACCOUNTS) AUGUST 2010 – APRIL 2014

Answering the telephone and dealing with enquiries pertaining to dishonored cheques.

Distributing outgoing mail and information to relevant parties pertaining to dishonored cheques.

Collection of cash for dishonored cheques.

Maintaining the folder for dishonored cheques.

To undertake general administrative duties e.g. photocopying, filing, data input and retrieval as required.

To liaise with appropriate departmental staff in matters relating to the returned of dishonored cheques and to ensure a coordinated and standard service.

Examining cashiers daily receipts and payments.

Ministry of Transport & Works

ADMINISTRATIVE OFFICER (ag.) JULY 2012 – AUGUST 2012

Ministry of Health

ADMINISTRATIVE OFFICER (ag.) DECEMBER 2012 – JANUARY 2013

Ministry of Industry & Commerce

ADMINISTRATIVE OFFICER (ag.) JULY 2013 – SEPTEMBER 2013

Responsible for providing an efficient and professional administrative service to management to facilitate the efficient operation of the office.

Liaising with other staff regulatory authorities.

Providing secretarial services such as minute taking and diary management.

Handling requests for information and data.

Typing documents and distributing memos.

Circulating documents via post and email.

Setting up and coordinating meetings and conferences.

Recording, compiling, transcribing and distributing the minutes of meetings

Writing Cabinet Papers

Ministry of Health – Sewerage & Solid Waste Project Unit

CLERK TYPIST NOVEMBER 2001 – MAY 2006

Responsible for all secretarial functions, duties and responsibilities

Typing documents and distributing memos.

Circulating documents via post and email.

Photocopying & printing large batches of documentation.

KEY SKILLS AND COMPETENCIES

Strong organizational, administrative and analytical skills.

Excellent grammar, spelling, and reading skills.

Ability to maintain confidentiality.

Excellent computer skills.

Excellent working knowledge of all Microsoft Office packages.

Ability to produce consistently accurate work even whilst under pressure.

Ability to multi task and manage conflicting demands.

ACADEMIC QUALIFICATIONS

2010 University of the West Indies – Cavehill Bsc Public Sector Management

2004 City Guilds Pitman Qualifications Diploma in Software Applications

2004 Caribbean Advanced Proficiency Examination Level I -Advanced Accounting

2003 Caribbean Examinations Council Mathematics

2003 University of the West Indies – Open Campus Records Management

2001 Caribbean Examinations Council Principles of Accounts

2000 London Chamber of Commerce & Industry Business Administration English for Business

Business Practice

1998 Caribbean Examinations Council Principles of Business

1997 Caribbean Examinations Council English Language

Typewriting

Office Procedures

ADDITIONAL INFORMATION

1.Presently pursuing the Professional Qualification of the Chartered Institute of Management Accountants (CIMA) with a Masters in Financial Management

2.Trained in Accounts Payables and Accounts Receivables.

REFERENCES

Available on request.



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