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Customer Service Project Manager

Location:
Brick, NJ
Posted:
July 17, 2015

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Resume:

MICHAEL J. CUZZO

*** *** ****** *****

Brick, New Jersey 08724

Home: 732-***-****

Cell: 908-***-****

PROFESSIONAL EXPERIENCE

Wawa April 2012 – March 2015

Fuel Manager/Inventory Merchandise Manager

Train, manage and coach fuel associates and customer service associates

Oversee and manage inventory and ordering of supplies

Maintain safety, security, quality, and customer friendly fuel and store environment

Ensure proper execution of cash management activities

Maintain accurate article level inventory to maximize sales, and control costs

Train new hire fuel managers for placement at new locations

Recognized for exceptional customer service

Insurance & Investments Dec 2011 – April 2012

Self employed

Allstate Insurance, Lincroft, NJ May 2003 – Nov 2011

Financial Specialist

Interview and advise clients in matters pertaining to insurance, investments and financial planning.

Develop investment strategies for individual clients.

Experienced with sales in:

Life & Long Term Care Insurance

401K plans

Business Continuation

Deferred Executive Compensation

Employee, Health, Dental & Disability Benefits

First Union National Bank, Brick, NJ April 2001 – May 2003

Financial Specialist

Cross-selling clients with bank products, insurance and investments

Achieved above target levels for loans and bank products

Advise bank clients in matters pertaining to insurance and investments

Increased client base by 50% through referrals

Develop investment strategies for individual clients

Collaborate with attorneys and CPA’s to establish a network of estate planning sales

USI/Colburn Insurance, Manasquan, NJ Sept 1999 - Dec 2000

Account Executive, Financial Services

Generated new business through cross-selling current insurance clients for estate and retirement planning

Collaborate with attorneys and CPA’s to establish a network of estate planning sales

Achieved 159% of budgeted productivity for year resulting in top sales producer for office

Appointed to Sales Achievement Team for Northeastern Region representing the New Jersey office

Received numerous recognition for high weekly sales

Advise clients in matters pertaining to insurance and investments.

John Hancock Mutual Life Insurance Co., Manalapan, NJ March 1996 - Sept 1999

Registered Representative

Consulted with clients on investments and insurance portfolios

Managed an investment portfolio totaling $6M

Established a clientele base of more than 100 clients

Presented educational seminars for public interest groups

Assisted in training new agents in insurance sales and investments

Tomae Construction, Newark, NJ April 1995 – March 1996

Project Manager/Superintendent/Estimator

Supervised and managed New Jersey D.E.P. project totaling $5M for shoreline reconstruction

Collaborated with state engineers and inspectors to meet job specifications

Coordinated equipment, labor and materials for project

Fischbach & Moore, Rochester, NY April 1992 – April 1995

Project Manager/Superintendent/Estimator

Supervised and managed the first fiber optic project in New Jersey for the D.O.T.

Supervised and managed 90 miles of fiber optic installation in Bergen County for New Jersey D.O.T.

Collaborated with state engineers and inspectors to meet job specifications

Developed engineering take-offs for bid proposals, prepared and met project budget projections

J. Fletcher Creamer and Sons, Hackensack, NJ Nov 1990 – April 1992

Superintendent/Estimator

Responsible for day to day operations of 100 employees for underground utility installations

R.A. Hamilton Corporation, Hackensack, NJ August 1988 - Nov 1990

Superintendent/Estimator

Responsible for day to day operations of 50 employees for underground utility installations

J & C General Excavation, Union, NJ Childhood – August 1988

Foreman/Operator/Teamster/Mechanic/Estimator

Family owned business specializing in underground utilities.

EDUCATION

Florida Southern College, Lakeland, Florida May 1979

Bachelor of Science - Major-Financial Management, Minor-Accounting

PROFESSIONAL MEMBERSHIPS

National Association of Financial Advisers

New Jersey Society of Association Executives

Local 472 International Laborers Union

Local 825 Operating Engineers Union

LICENSES

New Jersey Life and Health Licenses

Series 6 and 63



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