Dewanda Y. Joiner

*** ******* *****

Bartow, FL *3830

Phone: 863-***-****

acqsw6@r.postjobfree.com

Abilities Summary

Exceptional Customer Service Professional with Scholastic and Technical Aptitude

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Advanced Mastery of Microsoft Office Suite with Excellent Interpersonal Skills

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Able to Handle Multiple Tasks and Responsibilities as well as Maintain Effective Job Performance in

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Changing Work Situations

Diplomatic and Tactful with Professionals and Non Professionals at all Levels

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Data Entry key stroke 9k

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Employment History

Early Learning Coalition of Polk County Senior Parent Counselor/Trainer 11/2013 present

Lakeland/Winter Haven, FL Office Manager

Responsible for determining eligibility, with all required documentation, of families applying for childcare

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and tasks to begin child in service within required timeframe.

Provides case file management once services are approved. Maintains case records, both computerized

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and hard copy, on all clients, and maintains files and case notes in a pre determined format.

Coordinates eligibility of referred clients with community agency caseworkers, parents and childcare

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provider as based on State, Federal and Early Learning Coalition guidelines.

Ensures that parents understand rules regarding continued eligibility for services.

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Responsible for assisting clients/families in locating quality childcare that meets their needs, and

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educating parents on how to choose quality childcare, the types of childcare available, and the importance

of being their child’s first teacher.

Provides referral information for community services as needed, and distributes relevant parent education

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material, based on client needs

Assist Eligibility Coordinator with monthly reports and/or staff training

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Provides role model for eligibility staff for professionalism and effective communications

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Functions as a team member, assists other team members during high volume times, and handles other

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duties as assigned to meet organizational goals

Maintain open communication with the Child Protective Investigators and Case Managers.

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Oversee a staff of 6

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Train all new incoming staff Parent Counselor

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Resolve any issues or client concerns

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Early Learning Coalition of Polk County Parent Counselor 09/2012 11/2013

Lakeland/Winter Haven, FL

Determined eligibility for SR and VPK services according to funding and state guidelines

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Arranged for enrollment in SR and VPK services according to funding, state, and Coalition guidelines

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Re determine eligibility at predetermined periods and before the child care end date

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Arranged provider transfers requested by parents/providers

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Terminated child care services according to funding and Coalition guidelines

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Ensured that all case action is documented in the database.

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Managed and maintains caseloads assigned.

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Completed tracking forms and any other data required by Coalition

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Attended and represent ELC Polk and CCR&R network at visibilities and events as needed.

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Must be able to be at work on a consistent basis with regular attendance and punctuality, and be willing

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and able to handle all the duties and responsibilities of the position on a daily basis.

Maintain open communication with the Child Protective Investigators and Case Managers.

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Maintain parent’s information in secure file cabinet.

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Intern Senior Parent Counselor.

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Other duties as assigned by Manager

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DCF ACCESS Supervisor 12/2010 07/2012

Lake Wales, FL

Supervised and Mentored staff.

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Reviewed and analyzed cases for case accuracy.

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Conducted ongoing training when needed.

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Reviewed and completed client concerns.

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Prepared daily and monthly reports.

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Completed yearly performance evaluations on staff.

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Any other job duties as assigned by supervisor.

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Determine ongoing eligibility for customers applying for Cash/Food Stamps and Medicaid benefits.

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DCF ESS II 07/2010 12/2010

Lake Wales, FL

Mentored new employees while they were in training.

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Reviewed and analyzed cases for case accuracy.

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Conducted ongoing training when needed.

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Reviewed and completed client concerns.

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Processed and completed cases when staff was out on leave.

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Prepared daily and monthly reports for staff.

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Acted as backup supervisor when needed.

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DCF Operations Analyst I 01/2007 03/2008

Lake Wale, FL

Determined initial and ongoing Medicaid eligibility for children placed in Foster Care/Group Home or

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Detention Center and processed Adoption Medicaid.

Oversee all Title IV E determination on all adoption cases.

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Maintain an effective working relationship with the central office Community Based Care program and

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Family Safety staff.

Maintain open communication with the local Medicaid coordinator and the Agency for Healthcare

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Administration (ACHA) regarding Medicaid issues.

Prepared regular and special reports and maintain case records.

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Provided training to new Child Protective Investigators and Case Managers regarding Medicaid policy.

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DCF Relative Caregiver Specialist 06/2006 04/2008

Bartow, FL

Interviewed customers to determine their eligibility for Cash/Food Stamps and Medicaid for children that

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were court ordered placed into their care by the court.

Kept recorded of personal and financial data.

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Helped initiated procedures to increase cash benefits on behalf of the customers.

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Collaborative with the local Community Based Care agencies to help gather information to expedite

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benefits for the caregivers.

Conducted quarterly training to new Child Protective Investigators and Case Managers regarding

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Cash/Food Stamps and Medicaid policy.

DCF ESS I/Designated Reviewer 10/199*-**-****

Winter Haven/Haines City, FL

Reviewed and analyzed error prone cases for case accuracy

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Interviewed customers to determine their eligibility for Cash/Food Stamps and Medicaid benefits.

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Assist the customers with obtaining documentation needed to process their cases when they were not able

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to do on their own.

Conducted and mentored new employees.

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Maintain customer information and filed records.

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Persuade customers to pay amounts due on credit accounts.

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Confer with customers by telephone to determine reasons for overdue payments.

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Locate and monitor overdue accounts, using computers and a variety of automated systems.

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Answer customer questions regarding problems with their accounts.

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Record information about financial status of customers and status of collection efforts.

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Education History

Completion Date Issuing Institution Qualification Course of Study

Pending Polk State College Bachelor’s Degree Business Administration

08/2012 Polk State College Associates Degree Liberal Arts

06/1987 Bartow High School High School Diploma General High School Curriculum

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