LAUREL TOBIN

***** ********** **. #****

Bermuda Dunes, CA 92203

Cell Phone: 760-***-****

Email:acqsav@r.postjobfree.com

SUMMARY:

Dedicated and focused worker who excels by prioritizing, completing

multiple tasks simultaneously and following through to achieve project

goals.

HIGHLIGHTS

Professional and mature

Meticulous attention to detail

Microsoft Office proficiency

Superior customer service skills

Medical terminology

Insurance eligibility verifications

Medical Front Office expert

Medical Records Manager

ACCOMPLISHMENTS

Increased office organization by developing more efficient filing system

and customer database protocols.

Provided exceptional customer service to all individuals

EXPERIENCE:

SEATTLE/KING COUNTY PUBLIC HEALTH Seattle WA

Administrative Specialist II - 04/2004 to 02/2013

*Over 9 years experience in reception, patient check-in, appointment

scheduling, and appointment reminder calls

*Expert at learning new and more efficient ways of accomplishing work

assignments

*Continually provide outstanding customer service to all individuals

*Able to answer up to 10 inbound calls a minute directing calls and

providing answers to inquiries

*Daily operate computers and various office equipment efficiently

*Expert at preparing and maintaining medical records documentation

*Proficient in collecting and processing payments

*Experienced with medical terminology

*Comprehensive knowledge of medical operations with excellent

communication skills

PACIFIC MEDICAL CENTER Seattle, WA

Patient Service Representative - 08/1999 to 08/2001

*Medical Front Desk position utilizing computer programs for patient

verification and appointment scheduling

*Greeted patients and visitors, checked in patients for appointments, and

verified medical insurance.

*Collected copays as needed

*Preformed various clerical duties and operation of office equipment

UNITED STATES AIR FORCE, various duty stations in Germany and the United

States

Diet Therapy Specialist, Manager - April 1978 - May 1998

*Visited hospital patients for dietary counseling and preferences

*Prepared regular and therapeutic meals for patients and staff

*Supervised food service operations within medical facilities, including

menu planning, budgeting, hiring, scheduling and supervision

EDUCATION:

Community College of the Air Force, Maxwell Air Force Base, AL - Dietary

and management classes by correspondence and in residence.

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