Eric Gant

Cell 214-***-**** acqr6m@r.postjobfree.com

Objective: To obtain a position as a Desktop Support Engineer/ Analyst that would be ideal for a highly motivated, experienced technician as myself who is looking for an opportunity and fast-paced work environment where I can grow and develop my Desktop Engineering skills and make a significant difference within the clients of the business. I possess excellent communication and documentation skills. I am detailed oriented. I posses integrity, teamwork and collaboration Strong work ethics. I have a positive attitude The glass is never empty always half full, I have excellent time management Skills. I enjoy looking for ways to help customers. As a helpdesk support analyst I developed the ability to handle large call volumes. I have Information systems security experience. My ambition to always improve myself gives me a strong personal drive and be willing to learn and grow. I also have a strong technical ability and troubleshooting skills.I also have excellent verbal & written communication skills .I am able to effectively operate within set guidelines, policies and procedures. I also possess exceptional customer facing skills and a high degree of demonstrated professionalism. I have the ability to excel in a fast paced team environment.

Special Skills:

Hardware: Cisco Routers Linksys (now Cisco), HP Servers, Cisco Servers C200, Dell Servers, free BSD servers.

Security / Firewalls (Working Knowledge)Baracuda, Macafee Enterprise policy Orchestrator,Wireshark,Qradar Zonealarm.Wireshark,Qradar,Nessus,Nmap.Solarwinds,Netstat Kapernsky.

Routing:(Working Knowledge) IGRP, EIGRP, OSPF,MPLS.

LAN: Media: Ethernet, FastEthernet, GigabitEthernet, Token Ring,

WLAN (Wireless LAN)802.11a, 802.11b and802.11g standards, WLAN, Cisco Wireless LAN (WEP) WPA)

WAN: Fibre Optic installation, ISDN, IEEE 802.11 standards, Wireless Sniffers, CSMA/CA, RTS, CTS protocols, WLSM, WiSM, WCS, RF transmission, Wireless Controllers, Cisco Wireless Controller and Access Point, LWAP, EAP,:

Software: McAfee EPO and DLP Wireshark, Qradar, SCCM

Storage Devices: DAS, NAS, SAN and ISCI

VoIP (Voice over IP) / IPT (IP Telephony)IP Telephony utilizing Cisco routers, Call Manager,

Ticketing Systems: Remedy, Heat, Service Now

AIG Desktop Engineering/Network Support April 2014-April 2015

Provide remote and on-site hardware support for general troubleshooting and problems for end user computing technologies

Create, change and remove printer configurations and queues based on requests and in accordance with SLAs

Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future

Resolve incidents and problems associated with EUC equipment

Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs

Checked the health of a systems before putting it on the network using McAfee.

McAfee Endpoint Encryption for PC Presentation

Initiated distributed patches using McAfee.

I made sure that EPO retrieved data in a timely fashion

I monitored the disc space daily on the Sql data base.

Support Authorized Uses connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments

Initiated the monitoring of backups on the Server

Initiated the exclusions for the EPO console

I also generated release codes, uninstall codes and set DLP exceptions.

I was responsible for cleaning the lost and found in the EPO

Deployed McAfee latest virus protection software.

Remotely logged into the machines that needed a virus scan.

Received alerts from the EPO server for intrusions on various machines.

Initiated Trouble shooting TCP/IP network connectivity issues.

Information Technology Business Solutions Development and Management.

PC and server hardware and configuration including related peripherals.

Sourcing and mobilization of capital for Business support.

Creating an enabling platform for sustainable business growth.

Configuring mobile devices including iPads, iPhones, Android and Blackberry.

Granting approval to all business development processes.

Coordinating executive decisions and strategic policy developments.

Install computer peripherals for users.

Train computer users.

ICT technical solutions Management.

Designing exclusive technical strategies for the enforcement of company expansion.

Leading the company technical personnel to clients' for inspection, troubleshooting and isolation of faults before recommending solutions.

Representing the company in all technical workshops and seminars organized ICT products manufacturers.

Consulted when making technical decisions and policies affecting the technical service activities of the company.

I investigated intrusions on machines on the network

Deploy and Configure Cent OS

Initiated the rebuild of Servers using Linux commands

Turned on Netbios communication for the deployment.

I restarted services when necessary and stopped services.

Monitored the disc space on the sql server database server.

I utilized my troubleshooting skills by fixing any issues for end users with the antivirus agent on their machines.

Initiated the simple network protocol to manage the network.

Initiated the use of putty to log into the servers for trouble shooting and configuration.

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Cisco Systems Desktop Engineering June2012-April2014

Provide software break/fix services and replacement of non-warranty assets for end users

Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)

Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output

Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc

Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.

Provide remote and onsite support to Authorized Users with operational and technical support and to meet specified SLAs

Communicate technical information to technical and non-technical team and customers.

Deskside support services as required.

Checked the health of a system before putting it on the network using McAfee.

McAfee Endpoint Encryption for PC Presentation

Initiated Monitoring of server/storage related processes and performance to insure server uptime

Initiated the simple network protocol to manage the network

Analyzed and resolved faults, such as major system crashes

Initiated distributed patches using McAfee.

Initiated Troubleshooting and support fax and virus solutions.

Initiated the use of putty to log into the servers for trouble shooting and configuration

Performed Active Directory synchronization

Turned on Netbios communication for the deployment

I made sure that EPO retrieved data in a timely fashion.

Documented and entered all service information into our Remedy ticketing system

Created distributed repositories with McAfee EPO

Used McAfee to help track and advise on critical emerging threats.

Initiated getting vulnerability data into epo from the McAfee vulnerability manager.

Performed Patch auditing with McAfee's Policy Auditor

Investigated any suspicious activity on the Network.

Initiated Systems Support included testing and monitoring the network flow during upgrades and/or changes.

Trouble shouted TCP/IP network connectivity issues

Utilized quick system search in McAfee epos.

Information Technology Business Solutions Development and Management.

PC and server hardware and configuration including related peripherals.

Sourcing and mobilization of capital for Business support.

Creating an enabling platform for sustainable business growth.

Configuring mobile devices including iPads, iPhones, Android and Blackberry.

Granting approval to all business development processes.

Coordinating executive decisions and strategic policy developments.

Install computer peripherals for users.

Train computer users.

ICT technical solutions Management.

Designing exclusive technical strategies for the enforcement of company expansion.

Leading the company technical personnel to clients' for inspection, troubleshooting and isolation of faults before recommending solutions.

Representing the company in all technical workshops and seminars organized ICT products manufacturers.

Consulted when making technical decisions and policies affecting the technical service activities of the company.

Deploy and Configure Cent OS and free BSD servers

Implemented and setup new systems and performed migrations.

Initiated Network administration tasks including server administration, Exchange email and Active Directory management.

Investigated all suspicious activity on the Network.

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Jubilee Consulting INC. GS systems administrator/Desktop Engineering May2009-June2012

Checked the health of a system before putting it on the network using McAfee.

McAfee Endpoint Encryption for PC Presentation

Initiated Monitoring of server/storage related processes and performance to insure server uptime

Analyzed and resolved faults, such as major system crashes

Initiated distributed patches using McAfee.

Managed the SQL data base.

Initiated Trouble Shooting authentication issues

Performed Active Directory synchronization

Resolved desktop support issues, Windows XP/7/8

I made sure that EPO retrieved data in a timely fashion.

Documented and entered all service information into our Remedy ticketing system

Created distributed repositories with McAfee EPO

Used McAfee to help track and advise on critical emerging threats.

Initiated getting vulnerability data into epo from the McAfee vulnerability manager.

Performed Patch auditing with McAfee's Policy Auditor

Perform patch management of desktops

Initiated Systems Support included testing and monitoring the network flow during upgrades and/or changes.

I initiated Troubleshooting TCP/IP connectivity issues.

Utilized quick system search in McAfee epo.

Implemented and setup new systems and performed migrations.

Initiated Network administration tasks including server administration, Exchange email and Active Directory management.

Utilized the Dash boards in McAfee epo for each user

Information Technology Business Solutions Development and Management.

PC and server hardware and configuration including related peripherals.

Sourcing and mobilization of capital for Business support.

Creating an enabling platform for sustainable business growth.

Configuring mobile devices including iPads, iPhones, Android and Blackberry.

Granting approval to all business development processes.

Coordinating executive decisions and strategic policy developments.

Install computer peripherals for users.

Train computer users.

ICT technical solutions Management.

Designing exclusive technical strategies for the enforcement of company expansion.

Leading the company technical personnel to clients' for inspection, troubleshooting and isolation of faults before recommending solutions.

Representing the company in all technical workshops and seminars organized ICT products manufacturers.

Consulted when making technical decisions and policies affecting the technical service activities of the company.

ASPCA Network Support November2007-May2009

Initiated the use of simple network management protocol

Initiated Trouble shooting TCP/IP connectivity issues

Turned on Netbios communication for deployment.

Used linux commands to trouble shoot and rebuild servers.

Initiated the user of putty to log into servers.

Familiar and involved in Network Support which included T1, router & switch configuration & testing as well as testing wireless access points

Server provisioning which includes lifting, moving, and racking of servers

Performed installation and configuration of Cisco switches and routers as well as special projects and tasks related to system operation

Initiated Trouble shooting user interface customer support issues.

Performed penetration testing to simulate an attack on an information system to identify system weaknesses.

installing, supporting and maintaining new server hardware and software infrastructure

Management of email, anti-spam and virus protection as well as set up of user accounts, permissions and passwords

Insurance of the most cost-effective and efficient use of servers

Analyzing and resolving of faults, ranging from a major system crash to a forgotten password

undertaking routine preventative measures and implementing, maintaining and monitoring network

Having familiarity with the OSI model I worked from layers1 thru 4

Utilized the spanning tree protocol to stop loops in the network

Using VLANs I was able to group the users and segment the broadcast domains also it allowed me to prioritize traffic

Experience with Trunk ports that was used to carry all VLAN traffic between the switches

working closely with other departments/organizations and collaborating with other IT staff;

Monitoring of server/storage related processes and performance to insure server uptime

Daily monitoring of backups and scheduled tasks associated with the backup environment

Tape handling for offsite backups

Initiated the use of Wireshark to analyze packet

Education: ( MCSE and Network +)

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