Post Job Free

Resume

Sign in

Customer Service Management

Location:
Houston, TX
Salary:
90,000.00
Posted:
July 16, 2015

Contact this candidate

Resume:

Sarah H. Smith

Mobile: 281-***-**** ***** Crosby Eastgate Rd.

acqr5y@r.postjobfree.com Crosby, TX 77532

SUMMARY

My background experience includes areas of General Management, Procurement, Operations Management, Office Management, Accounting, Marketing, Event Management, and Sales. I have developed this knowledge, experience and work ethic in various industries including, but not limited to, Construction, Oil & Gas, Equipment Rental, and Sporting Events. Computer skills include all Microsoft Office programs, JD Edwards, QuickBooks, Ariba (an SAP software), Hubwoo and various records management software. I am a quick-learner who is able to drive change across the business using strong analytical, critical thinking, negotiation and problem solving skills.

EDUCATION

01/02-05/04 University of Houston Central Campus Bachelor of Science

Major – Sports Administration, Minor – Business Administration; Cumulative GPA: 3.60

2004 Most Outstanding Undergraduate in Sports Administration; Graduated with Magna Cum Laude Honors

08/99-12/01 Lee College Baytown, TX 74 Semester Hours

Financial & Managerial Accounting, Microcomputer Applications, Anatomy & Physiology, Prerequisites

WORK EXPERIENCE

02/06-Present Tri Con Works, L.L.C. Houston, TX

(A premier landfill gas construction and drilling company)

Internal Operations Manager & Controller

• Assist in General Management of a Landfill Gas Construction Company; operations include, but not limited to, staff meetings, weekly conference calls, field issues, executive decision-making, personnel issues, staff performance reviews, disciplinary actions, procedure implementation, policy enforcement, cost management, etc.

• Manage entire office staff and assist in field personnel management

• Analyze project financial data & job costing; facilitator of annual financial audit for independent accountant

• Manage all accounting aspects including accounts payable, accounts receivable, and invoicing using QuickBooks Enterprise 2014; also use Ariba (an SAP software) and Hubwoo purchasing systems

• Monthly Journal entries and close-out periods; prepare monthly borrowing base reports

• Intervene in supplier-related issues if procurement team has a problem

• Execute contracts and agreements; Obtain bid bonds and payment and performance bonds for specified projects

• Acquire and maintain General Contractor’s Licenses in various states; responsible for state filings, fees, etc.

• Maintain direct contact and a good relationship with customers; Compile project bid proposal information; verify that all necessary information is included and accurate; process contracts

• Manage company insurance policies including Workers Compensation, Health, General Liability, and Auto; file, facilitate and manage company claims for all policies

• Reconcile bank account statements; maintain all bank records

• Responsible for contacting bank regarding discrepancies, credit line requests, executing loan documents, and providing company financials etc.; work with bank’s treasury department for various services

• Manage and process payroll for entire company; import payroll records into accounting software

• Manage company credit card accounts which includes reconciling, issuing and cancelling cards, setting limits

• Manage travel arrangements for Owners & Project Managers

• Delegate various duties to subordinates

Accomplishments:

Promoted to an Officer (Treasurer) of the company in April 2014, as well as remaining operations manager and controller

Main point-of-contact for all due diligence during company acquisition

Continuously promoted positions within the span of 9 years throughout company growth

Implemented a purchase order system to better streamline procurement procedures and assist in determining the profit &

loss of each project (job costing)

Implemented the use of subcontracts for hired services

Developed & maintain company website

07/05-02/06 Aker Kvaerner Subsea (Currently Aker Solutions) Houston, TX

Senior Expeditor, Purchasing Analyst

• Initiate and maintain good relationship with suppliers to better ensure proper expediting of orders

• Expedite orders of offshore drilling parts by assuring purchase orders are delivered by a scheduled date

• Perform inquiry of shipment statuses, through regular contact with suppliers; report information to buyers, project engineers, and planners

S.H. Smith 2

• Regularly update purchase order data, using JD Edwards software

Accomplishments:

Promoted to Purchasing Analyst after 3 months of employment; gathered supply chain data to analyze supplier

costs, available savings, and procurement procedures

Approached to be on the Health, Safety & Environment (HSE) Committee after only 2 months of employment.

08/04-07/05 Nelson Equipment, Ltd. Baytown, TX

Administrative Assistant

• Responsible for accounts payable, accounts receivable, and customer invoicing

• Maintain financial transactions on QuickBooks 2003, 2005; create and update reports using Microsoft Excel, Word 2003

• Perform credit inquiries on potential customers

• Developed color-code system to maintain and track accurate equipment records

• Customer service to various heavy equipment rental and construction companies

02/04-05/04 University of Houston Houston, TX

Research Assistant

• Independently researched various Texas school districts, analyzing administration and athletic department personnel information; organized information into an Excel spreadsheet database;

• Reported to supervising professor on a regular basis to ensure completion of grant-based project

Accomplishments:

Asked to be a research assistant by a resident professor; the position was normally offered to graduate students, but the department made an exception

06/02-09/03 Grassland Operating Co. Crosby, TX

Office Manager

• Maintain bank account and financial transactions on QuickBooks ; also used Microsoft Office

• Accounts payable, accounts receivable, customer invoicing

• Wholesale and retail grass sales

• Schedule deliveries and dispatch assignments

• Customer service to various landscape companies

01/02-6/02, 06/99-7/01 Patricia Vice CRM & Associates, Inc. Houston, TX

Records Analyst/Technician

ExxonMobil Production

• Extensive Data Entry using Microsoft Access

• Inventory of offsite data

• Production Well Log analysis; Document Control

ExxonMobil Records Center

• Maintain Marketing Department/Fuel Production Maintenance & Compliance Station Files for most of my time with PVA Services, Inc.; Document Control

• Extensive data entry, using Insight Records Management Database, Microsoft Access, and Microsoft Excel

• Client requests of files and documents, including deliveries, fax, and express mail

• File documents according to assigned classification; Input and output of files

• Maintain quality control of preparation and retrieval of inactive data from off-site storage

ExxonMobil Tax Department

• Federal Tax File Center

• Data Entry, client requests, file retrievals

Anadarko Petroleum Corporation

• Legal Department (Litigation & Non-Litigation)

• Involved in initiating records management project in Legal File Room and Law Library

• Involved in corporate move (Greenspoint to The Woodlands)

CERTIFICATIONS

• Notary Public of the State of Texas

VOLUNTEER WORK

2010-present Crosby Fair & Rodeo Auction, Cook-off, Bras for the Cause committees

2013-present Houston Livestock Show & Rodeo Metro Go-Texan Committee

2011 & 2012 March of Dimes – Walk Participant & Fund Raiser

2006-2008 Crosby Sports Association (youth org.) Treasurer

01/07 IntaJuice North-South College All-Star Classic Half-time Coordinator

04/05 Relay for Life – North Channel Participant

12/04 EV1.Net Houston Bowl Game Operations & Hospitality Committee

01/04 Super Bowl XXXVIII Host Committee Hospitality

04/03 March of Dimes – WalkAmerica WalkAmerica volunteer

References Available Upon Request



Contact this candidate