Mee’sheca R. Hickman

**** ******** ****** ● Saint Louis, Missouri, 63121 ● 618-***-****

acqo2y@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

A highly diverse and motivated professional with over 5 years of working customer service, demonstrated problem solving, and active listening skills. Possess exceptional ability to build productive relationships, resolve complex issues and win and maintain customer loyalty. Consistently able to work with a sense of urgency and attention to detail while maintaining an unwavering commitment to exceptional customer service. Capabilities include:

In-depth ability to work independently and just as easily work as part of a team

Solid ability to diffuse difficult customer situations with tact and ease

Ability to operate basic office equipment, including electronic cash register and multi- line telephone.

EMPLOYMENT HISTORY

Client Services Incorporated, St. Charles, Mo, 11/2012- present

Collector/Agent

Make average 300 outbound calls to consumers to resolve delinquent accounts

Maintain consumers’ personal information to collect a debt

Incorporate client specifics with working tasks

Follow state and company laws

Utilize computer systems to conduct skip tracing

Inform consumers of past due accounts and amount currently owed

Ensure all consumer information is correct and up to date

Navigate and maintain cubs accounts

White Castles, Collinsville, Illinois, 05/2011- 2/2013

Team Member

§ Responsible for maintaining strict hygiene levels to avoid any complaints from customers regarding the food

Work according to the rules and regulations laid down by the company

Frequent cash handling in two areas of store

Responsible for routinely sanitizing work areas, restrooms, dishes, and dinning area

Responsible for accurately taking orders and assisting guests in Drive-thru and Frontline

Duty of preparation of food and grill orders of guests

North Inc., St. Louis, Missouri, 02/2011- 05/2011

Account Manager

§ Office responsibilities including trash, music, and lighting

§ Train entry level representatives on consistency, student mentality, reliability, and promotions

§ Interview individuals inquiring employment

§ Campaign AT&T products and services

§ Attend daily meetings and lodge company’s statistics into database

Hardees Restaurant, O’Fallon, Illinois, 04/2007 11/2010

Cashier

Responsible for routinely cleaning work areas, lobby, and restrooms

Responsible for accurately taking orders in Drive-thru and Frontline

Frequent cash handling

Assisted in some food preparation

Cricket Communication, Shiloh, Illinois, 02/2009 03/2010

Sales Associate/ Assistant Manager

Responsible for opening and closing store

Assisted in sales of phones and accessories

Address any customer concerns or complaints

Elite Staffing, Edwardsville, Illinois, 07/2008 12/2010

Laborer

Responsible for assembling products on line

Assisted in some labeling of stock

Cracker Barrel Old Country Store, Shiloh, Illinois, 05/2008 03/2009

Sales Associate

Responsible for greeting all customers in retail area of restaurant

Met and often exceeded daily and weekly sales goals

Responsible for suggestions of new targeted items

Helping customers with shopping concerns and questions

Macy’s Department Stores, Fairview Heights, Illinois, 05/2006 02/2008

Sales Associate

Responsible for completing customers’ purchases in timely manner

Responsible for specific work area cleaning and maintenance

Provided reception for inbound department phone calls

TASC Edwardsville, IL, 09/2009-05/2010

Intern responsible for filing caseload

Monitor and document clientele meetings with case managers

Maintain professionalism while dealing with unruly clients

Answer inbound calls on switchboard

AmeriCorps East St. Louis, IL 11/2012

Employment connection for newly released felons

Assist clients in a classroom setting with resume building

Coach clients with job placements and resources

Organize files for caseloads with clients’ information

Set structured class lessons and computer training courses

EDUCATION& CERTIFICATIONS

McKendree University, Lebanon, Illinois

Bachelor of Arts in Sociology, Criminal Justice emphasis

Minor in Psychology

December 2010

Lindenwood University, Saint Louis, Missouri

Masters of Science in Criminal Justice Administration

December 2013

References furnished upon request

Contact this candidate