Rachel V. Sopko, MBA

***** ********* **** #*** *****: 330-***-****

Euclid, OH 44132 Email: acqmot@r.postjobfree.com

SENIOR PROGRAM MANAGER

STRATEGY LEADERSHIP PERFORMANCE

A dedicated Program Manager / Campaign Director with a background in fundraising / non-profits seeks challenging, dynamic position with an organization that values commitment, hard-work, and results. Strong expertise in budgeting, cost control, and improving processes and efficiencies. Leading customer service manager with experience boosting morale and improving employee productivity. Keen focus on time management, improving quality of customer service, and increasing efficiency. Skilled trainer, motivator, and communicator who brings out strengths in coworkers and employees. Effective project manager who ensures projects are completed on time and within budget.

Areas Of Expertise

Trainer & Motivator

Stellar Customer Service

Technical Communications

Dependable, Organized

Organizational Management

Budgeting & Cost Control

Office Administration

Quality Control

Program/Project Management

Time Management

Build Efficiencies

Fundraising & Non-Profit

Professional Experience

ProEd Communications, Inc., Beachwood, OH 2012 – Present

Senior Program Manager

Lead business development and multiple training efforts within the organization and across sister companies.

Identify revenue opportunities with new and existing customers.

Develop and maintain solid business relationships with customers to gain incremental business.

More than doubled business with my primary client in the first six months due to superior customer service and identification of organic growth opportunities. Continued growth with this previously stagnate client throughout my tenure with ProEd.

Develop, communicate and maintain timelines and budgets for multiple projects across several client groups simultaneously.

Chase Properties, Ltd., Beachwood, OH 2010 – 2012

Office Administrator

Managed customer service and the day-to-day functions of the overall office. Assisted with accounting functions and special projects on a daily basis.

Developed and implement a more efficient and cost-effective supply ordering and management system saving the company money and reducing costs year over year.

Automated accounting and operations functions with Excel spreadsheets and electronic filing systems making these functions more efficient and streamlined.

Rachel V. Sopko – Page 2

Professional Experience – Continued

ArtsMarketing Services, Cleveland, OH 2008

Executive Campaign Director

Recruited new hires for each campaign and trained them on fundraising strategies, communications skills, and problem resolution.

Managed up to 14 employees at a time in Cleveland and San Francisco. Successfully introduced new motivational tools to help improve productivity and advance employee engagement.

Orchestrated workloads, payroll, and clerking.

Oversaw telephone fundraising campaigns for the Magic Theatre Subscription/Fund Campaign and The Cleveland Orchestra Fund Campaign. This involved creating, developing, and executing a campaign strategy that was focused on meeting fundraising benchmarks. Ensured that team members provided excellent customer service while fostering relationships with contacts.

Maintained communication with client to keep appraised of progress and to set weekly goals. Adjusted strategies as needed to align with these goals.

Bass Security Services Inc., Bedford Hts., OH, 2005 – 2008

Project Manager

Using technical and communication skills; authored installation, training, programming, and troubleshooting documentation and processes.

Managed diverse set of responsibilities including customer service, order processing, customer complaint resolution, and troubleshooting in a fast-paced office with a large volume of high-priority security requests.

Provided outstanding customer service to corporate and residential customers. This involved determining their needs, coordinating and scheduling service, ordering and tracking products, arranging invoicing, and quoting services.

Oversaw construction, service, and invoicing of door-and-lock hardware, CCTV, and alarm systems for international corporate accounts.

Approved tech expenses and balanced jobsite budgets to ensure costs were managed.

Analyzed new construction; designed and managed installation of new systems keeping costs and staffing needs in line with budget and schedule.

Education & Training

Bachelor of Arts, Mass Media Production, University of Akron, Akron, OH

Graduated with Honors

Master of Business Administration (MBA), Tiffin University, Tiffin, OH

Graduated with a 4.0 GPA

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