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Internatioanl Operations Manager

Location:
Bronx County, NY
Posted:
July 02, 2015

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Original resume on Jobvertise

Resume:

*** ********* ***., ***. ** 917-***-****

Bronx, New York 10471 acqjve@r.postjobfree.com

HECTOR RIVERA

Operations/Logistics Management

Accomplished leader with success in positions of increasing responsibility, overseeing multifaceted,

global operations. Recognized for scrutinizing and improving processes and procedures, resulting in cost

reductions and productivity increases while maintaining highest quality service. Demonstrated

leadership and vision in managing staff, projects and major initiatives. Ability to look at situations from

several points of view in search of the best outcome for the company and customer. Excellent people

manager, with interpersonal skills and a collaborative management style. Areas of expertise include:

Finance/budget development

Process improvements/streamlining

Cost Reductions

Relationship building

Negotiations

Supply Chain

Logistics

Customer Service/Client Services

Marketing

Regulatory Compliance

People management/development

Data analysis

Professional Experience

INTEGRA SURGICAL Hawthorne, New York 1992 - 2015

International Operations Manager

Oversaw the daily operations of the International Department, offering more than 18,000 surgical

instruments to healthcare customers in 100+ countries. Ensured consistently efficient delivery and

positive customer experience.

Consulted with top executives, examining and updating current price list and determining margin,

resulting in accurate, fair and profitable price structure.

Implemented and monitored new standard processes that aligned with the organizations

operational streamlining goals and objectives.

Reviewed and analyzed data and production activity reports, ensuring that financial goals were

achieved.

Oversaw activities directly related to providing customer service such as processing of orders,

coordinating shipments, handling customer complaints and customer inquiries.

Worked diligently to reduce operational costs, such as office supplies, head count and overtime by

reviewing and approving all expenses.

Increased profits by controlling costs, maintaining customer contact and offering excellent

customer service.

Increased sales by 10% by building customer relationships and being a proactive problem solver.

Successfully managed global customer service staff of five responsible for order to cash

process. Increased work output and limited errors through proper training and efficient processes.

Worked with Regulatory and Legal to review regulations, ensuring global compliance.

Served as a member of the site Leadership Team responsible for overseeing operations and

decision making for the site.

255 Fieldston Ter., Apt. 4G 917-***-****

Bronx, New York 10471 acqjve@r.postjobfree.com

HECTOR RIVERA

International Traffic Manager

Planned, prepared and managed logistic movement of international orders for 100+ countries, 223

global customers and $4 million in sales.

Prepared highly detailed shipping documentation for export, including commercial Invoices,

packing lists and declarations of conformance. Provided Certificate of Foreign Government and

CE Certificates for shipments to the European Union.

Prepared documents for bank collections, including Letter of Credit documentation, ensuring

timely collection of funds in excess of $1.5 million.

Coordinated shipments through freight forwarders and couriers to meet frequently critical

distributor time constraints. Communicated with the forwarder or courier, resolving any shipping

delays or meeting requirement for additional documentation.

Monitored, tracked and confirmed shipments and provided delivery information to distributors

avoiding delays and disappointed customers.

Negotiated rate contracts with couriers and forwarders, resulting in savings to the company as

well as reductions in shipping cost to customers.

Ensured high level of customer service by providing guidance and support to staff which allowed

for efficient and timely handling of customer inquiries and complaints.

Developed, implemented and maintained policies allowing for process improvements which led

to efficient service to customers.

Supervised warehouse personnel.

Promoted to International Operations Manager.

Technical Adviser

Researched and recommended surgical instruments from the more than 18,000 SKUs offered by

the company for numerous surgical procedures, including GYN, ENT, Vascular, Basic and

General.

Prepared competitive tenders for global customers, for projects valued from $100K to $2million.

Winning tenders led to future business with this hospital, facility or buying group.

Promoted to International Traffic Manager

Education BERNARD M. BARUCH COLLEGE NEW YORK, NEW YORK

BACHELOR OF BUSINESS ADMINISTRATION

Major: International Marketing

Language/Technical Skills

Computer Skills - Word, Excel, Outlook and Oracle

Language-Spanish



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