Mercedes Cabrera Ramos

*** **** *** **** ***#*A New York NY 10009 Ph: 646-***-**** Email: acqign@r.postjobfree.com

PROFESSIONAL SUMMARY

A Professional with over five years’ experience in Customer Service with a variety of different positions including; Housekeeping, Retail and Health Care. Understands and maintains knowledge in customer care.

CUSTOMER SERVICE QUALIFICATIONS

Reliable Excellent Communications Bilingual in Spanish/English Certification in Customer Service and Sales (NRF)

PROFESSIONAL EXPERIENCE

Greenwich Hotel New York, NY 05/2015 – Present (Temp)

Spa Attendant

• Greeted customers and directed them to the right treatment rooms

• Assisted guests with towels and robes

• Provided information regarding locker services and schedules

• Set up supplies needed for treatments and procedures as instructed

American Business New York, NY 01/2013-03/27/2015

Home Health Aide

• Preparation of meals such as breakfast and lunch

• Provided laundry for client twice a week in a satisfactory manner

• Change bed linens, wash and iron patients' laundry, and clean patients' quarters

• Consistently helped patient with dressing and accompanied them to appointments safely.

Summi Home Care New York, NY 04/9011 – 12/2013

Home Health Aide

• Persistently advocated for medication urgency and constant care

• Follow-up with clients personal hygiene and maintained confidentiality

• Created instructional exercise regime for health promotion

• Sanitize, sweep, scrub, mop and polish floors, fixtures, furniture’s and fittings

• Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.

Clinton Variety New York, NY 06/2006 – 03/2011

Cashier Associate

• Tabulated end of day sales without complications in register computation

• Kept accurate count of merchandise and sustained open line communication with owner

• Sustained store in impeccable condition with light store cleaning

Century 21 New York, NY 11/2009 – 12/2010

Stock Associate

• 100% customer satisfaction in maintaining accurate information with size, color, and basic styling in the undergarment men’s department.

• A liaison to foreign customers who spoke only Spanish