Marcia L. Gassaway

**** ******* *** *** ***, Lakewood, Ohio 44107

Cell: 216-***-**** Email: acqhw2@r.postjobfree.com

EDUCATION

United States Air Force Technical Training

September 3, 2013, Mechanical and Electrical Technology Degree

Jane Addams Business Careers Center

June 6, 2006, High School Diploma

PROFESSIONAL EXPERIENCE

S&P Data Cleveland, Ohio

Bundles Specialist, February 2014-February 2015

Work in fast paced call center bundling new and existing DirecTv customers with phone and/or internet packages.

Ranked #2 in a stack ranking of 35 sales associates.

Top seller and quality scores 2nd 3rd 4th quarter 2014

Provided excellent customer service while multi-tasking 7 systems to process orders.

Expert sales in AT&T Uverse Mobility and DSL to Uverse migration.

Crusoe Estates Euclid, Ohio

Secretary/Updater, October 2013-March 2014

Perform job quality assurance, to ensure all protocols are being followed.

Assist CEO with updating work orders, and submitting them for completion and payment.

Operate office equipment such as fax machines, copiers, phone systems, and use computers for spreadsheets, word processing, and database management.

CT Logistics Parma, Ohio

Logistics Data Processor, June 2013-October 2013

Temporary duties consisted of prepping, keying, and processing freight bills.

Provided client and carrier support via telephone and email.

Met assigned quotas.

Performed other duties and responsibilities as assigned.

Safeguard Properties Valleyview, Ohio

Client Account Representative, January 2013-May 2013

Temporary duties consisted of reviewing updates and photos to ensure all work on foreclosed property has been completed per business rules.

Provided client all information for any property they need, including setting up work orders.

Familiarized with pre/post sale guidelines, as well as FHA/Non-FHA loans.

Met and exceeded productivity and quality standards set for by HUD.

Processed minutes during conference calls, and responded to all business communication within a 24-hour period.

United States Air Force Reserve Vienna, Ohio

Electrical Systems Apprentice, October 2009-October 2013

Completed 800 hours of electrical training.

Installed, serviced, modified, and repaired electrical equipment and systems, including failed overhead and underground electrical systems.

Climbed poles to the height of 40 ft using gaffs.

Installed, maintained, and repaired overhead distribution systems and airfield lighting systems.

Cleveland Metropolitan School District Cleveland, Ohio

Facilities Office Clerk, March 2009-December 2011

Performed clerical and administrative duties as assigned.

Operated multiple phone lines, arranged conferences, meetings, and travel reservations for office personnel

Composed, typed 80 wpm, and distributed meeting notes and reports.

Distributed mail and prepared answers to routing letters.

Managed projects, ordered supplies.

Prepared payroll and overtime for custodial staff.

Learned to operate new office technologies as they developed and implemented.

Teleperformance USA Akron, Ohio

Technical Support Specialist, December 2007-February 2009

Worked in a fast pace call center environment.

Upgraded, downgraded, and transferred and reconnected service for Cox Cable customers.

Responded to customer’s inquiries of a technical complex nature, but required use of scripts and business procedures.

Sold services and exceed defined sales goals.

Provided excellent customer service and provided quality technical support to customers, and to installation and service personnel in the field.

SKILLS

Excellent written and verbal communication skills.

Certified Microsoft Office Professional

Types 80 WPM

Great organization skills

Excellent customer service skills

Expert Sales

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