VICTORIA GAMBLE

*** ******* ** *****: 412-***-****

Carnegie, PA 15106 Email: acqhab@r.postjobfree.com

Human Resources

Dedicated professional with over 30 years experience using exceptional communication and leadership skills to develop process improvements to streamline workflow. Strong expertise with payroll and accounting procedures. Proven ability to work with management teams to integrate the human resource function within the overall business operating strategy. Experience in high-growth operations and participation in the hiring and training of personnel.

Areas of Expertise

Staff Recruitment

Performance Management

Orientation and On boarding

Customer Service

Policies and Procedures

Team Leadership

Staff Development

Project Management

Dispute Resolution

Financial Transactions

Workflow Management

Succession Planning

Human Resource Experience

Performed applicant screening, interviewing, hiring, and conducted orientations and training.

Processed all I-9 forms, workers compensation claims, unemployment claims.

Monitor payroll on a weekly and monthly basis.

Manage the career development process for all shift managers.

Served as point-of-contact for employee commitment surveys, safety reviews and OSHA reviews.

Delivered training initiatives to managers and crew on gold standard expectations for guest services.

Served as regional point of contact for all training completed throughout the region of 436 restaurants in NY, OH, WV, PA, KY.

Handled material preparation, supplies, facilitator guides, participant guides for each class.

Coordinator of Learning Management System LMS (online training) for students.

Monitored G&A training budget for the region. Support Field Service and McOpCo on the RDM deployment within the region.

Responsible for on-the-spot interviewing, pre-employment screening tests, drug tests, new hire orientations and paperwork, scheduling, payroll for over 100 store employees.

Processed merit increases, performance appraisals, terminations for the store.

Partnered with management at newly built stores to hire/train new employees within the district.

Management Experience

Built sales and guest counts, cash management, operational standards training, customer service, local store marketing, merchandise point of purchase advertising.

Handled scheduling of in-house and remote classes in various markets to provide management development to restaurant managers and crew trainers.

Managed the Pittsburgh region’s account receivables for all franchisees, ensuring the timeliness of monthly P&L submissions by franchisees.

Provided financial reports to field service for cash flow analysis and franchisee business reviews.

Implemented guest service and hospitality training initiatives for restaurant managers.

Developed a process with individual management development tracking that resulted in restaurant organizations being able to track individual training plans for managers.

Delivered training modules to inter-departmental teams to ensure smooth adoption of new program.

Creating weekly crew schedules to meet labor projection plan.

Created and updated master training data base of all training classes conducted within the region.

Work History

MCDONALDS USA MCOPCO, Manager – Restaurant Operations Program, Pittsburgh, PA 2012 – Present

MCDONALDS USA LLC, Regional Training/HR Coordinator, Pittsburgh, PA 2005 – 2012

MCDONALDS USA LLC, Finance Coordinator/Regional Customer Service Rep, Pittsburgh, PA2008 –2012

ST. CLAIR MEMORIAL HOSPITAL, Patient Registrar, Pittsburgh, PA 2001 – 2002

HEMORRHOID RELIEF CENTERS, INC., Office Manager, Pittsburgh, PA 2002 – 2004

TARGET STORES, Team Leader (Human Resources), Pittsburgh, PA 1999 – 2001

PARKWAY WEST VOCATIONAL TECHNICAL SCHOOL, Class Instructor, Pittsburgh, PA 1999

CAN INSURANCE COMPANIES, Senior Claim Representative, Pittsburgh, PA 1989 – 1999

MARONDA HOMES INC, Sales/Closing Coordinator, Pittsburgh, PA 1988 – 1999

WEST VIRGINIA UNIVERSITY, Area Housing Manager, Morgantown, WV 1987 – 1988

Education & Training

Bachelor of Business Administration, Marketing/Management, West Virginia University, Morgantown, WV

College Courses, Education, Community College of Allegheny County, Pittsburgh, PA

Volunteer Work

Charters Valley Middle School PTSG - Current Member and Volunteer

Ronald McDonald House Charities - Current Employee Member

Girl Scouts of Southwestern PA – Current Adult Volunteer

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