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Manager Customer Service

Location:
United States
Posted:
June 23, 2015

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Resume:

CHARLES ALLENDER CPC

**** *********** **

Schaumburg, Illinois 60194

M: 312-***-****

acqdu4@r.postjobfree.com

Professional Background

** ***** ** ******** ********** in the medical field including field medical, hospital

operations, emergency medicine, preventive care, immunizations, aviation medicine

and office management. Competent Office Manager with ability to manage a busy

Home health office and school office. Excellent customer service to all patients,

physician representative, students, vendors and staff. Trained and experienced in

ICD-9 and ICD-10 and incorporation of HIPPA Compliance. Experienced and

highly qualified in teaching First Aid and CPR courses.

Skill Highlights

Works well under pressure

Multi-line phone proficiency

Filing and data archiving

Critical thinking

Extensive medical terminology knowledge

Proficiency in ICD-9 and HCPCS

ICD-10 knowledge and proficiency

Certification

Certified Professional Coder (CPC)

AHA CPR and First Aid Instructor

Professional Experience

March 2014 JCM Institute Schaumburg, Illinois

to Office Manager

Current Formulate plans for the activities of the unit. Develop a mission and goal for the

office and ensure that the activities of the school are directed towards this goal.

Supervise the budget plan for the office for easier financial management.

Supervise the quality of work of subordinates and employees. Maintain good

communication line and relationship with staff and students.

March 2014 JCM Institute Schaumburg, Illinois

To CPR /First Aid Instructor

Current Provided CPR/ First Aid training for healthcare providers and community rescuers

which is consistent with the American Heart Association guidelines. Responsible

in preparation of rosters, evaluation form, test results to be submitted to the

Regional Training Center and maintenance of all training equipment.

January 2014 Midwest CPR Training, LLC Elmwood Park, Illinois

to CPR/First Aid Instructor

Current Provided CPR/ First Aid training for healthcare providers and community

rescuers which is consistent with the American Heart Association guidelines.

Responsible in preparation of rosters, evaluation form, test results to be submitted

to the Regional Training Center and maintenance of all training equipment.

April 2013 Oakton Pavillion Desplaines, Illinois

to CNA Team Leader/Rehab Aide

April 2014 Assisted patients with bathing,oral hygiene, grooming, feeding and elimination.

Helped patients move in and out of the beds, baths, wheelchairs and automobiles.

Assisted with patient transfer and ambulation. Assisted nurses with wound care

For pressure ulcers, bed sores and surgical site wounds. Answered patient call

lights for care and feeding. Monitored vital signs such as blood pressure, pulse,

respiration and temperature.

April 2006 Express Professionals Home Health Services, Inc. Mt. Prospect, Illinois

to Office Manager

August 2012 Oversaw daily operations for agency with 20 employees. Processed accounts

receivable and accounts payable. Oversaw inventory and office supply purchases.

Facilitated and organized medical records and record retrieval. Maintained filing

system for both active and discharged patients.

November 2004 Express Professionals Staffing Agency Harwood Heights, Illinois

to Staffing Coordinator

November 2005 Scheduled contractual nurses for a shift work at local hospitals and skilled

nursing facilities.Responsible in coordinating schedules with the facility’s staffing

coordinator or unit manager.

November 1997 Indiana Mills Westfield, Indiana

to Line Supervisor

August 2002 Executed the entire assembly process by accurately interpreting set-up sheets

and work orders. Observed all safety policies and procedures.

October 1994 US Army South Korea

to Army Medic

November 1997 Responded to dispatched emergency assignments. Performed basic and

advanced patient assessments. Assessed patient condition through physical

exam and by collecting information from others at the scene. Administered IV

infusion, medications and intubation. Inspected the vehicle, medical supplies

and equipment during downtime. Demonstrated high standards of performance

including team work, communication and compassion.

March 1986 US Navy Seattle, Washington

to Navy Medic

December 1994 Ordered supplies, obtained pricing and quotes. Prepared purchase requests and

maintained an organized expense log. Assisted in maintenance of medical charts

and/or electronic medical record ( filing, Op reports, test results, home care

forms). Managed a multi-line phone system and pleasantly greeted all patients.

Prepared patient charts accurately and neatly for the clinic.

Education and Training

2015 JCM Institute Schaumburg, Illinois

Medical Coding and Billing

2013 Triton College River Grove, Illinois

Pre- requisite courses for RN

2005 Malcolm X College Chicago, Illinois

Radiology Associate Degree

1996 Naval School of Health Sciences San Diego, California

1986 Frankton High School Anderson, Indiana

Affiliations

American Health Information Management Association (AHIMA)

National Healthcare Association (NHA)

American Academy of Professional Coders (AAPC)

American Heart Association (AHA)

EMS Safety



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