Sharief Praganda

650-***-**** • acqb68@r.postjobfree.com

Customer Relations Technical Troubleshooting Strategic Planning & Data Analytics

Business Development System & Application Maintenance Technical Support

Proactive & Dedicated Professional with 9+ years diverse experience across operational, sales and technical support initiatives in large-scale retail environments. Successfully lead diverse staff through communicating goals, devising technical fixes to ensuring quality assurance by partnering with management to keep deliverables on time. Facilitate use of processes, systems, and reporting initiatives to track metrics that deliver scalability and reliability.

Technical Skills

Windows/Mac OS, PC Building/Repair, Internet Networking (TCP/IP), Intermediate Linux Management Skills, Technical Support, Troubleshooting/Problem Resolution, CRM

Education & Certifications

Associates Degree in Business, College of San Mateo

Business Administration Coursework, Canada College

CompTIA A+/Cisco CCNA certification: Pursuing

Key Contributions

Assisted with a key project at Stanford University by donating computing time to utilize technology and further science and research initiatives.

Resolved a billing issue and saved a late fee for a customer by troubleshooting account history and identifying payment was made.

Troubleshot register issues to identify a key problem with the computer system, effectively returning registers to normal use within the hour.

Consistently utilize technical acumen to keep operations stable in high volume retail environments.

Professional Experience

Macy’s San Mateo, CA November 2006-Present

Fragrance Specialist

Maximize customer experience and fragrance sales by providing product details and aligning individuals with products best suiting their needs. Maintain a high level of product knowledge for current and upcoming inventory. Monitor inventory control and ensure proper display of cases, visuals and towers based on company policy.

Collaborate with department manager to plan merchandising displays for fragrance and cosmetic events.

Foster optimal productivity through staff training initiatives.

Kmart San Mateo, CA August 2004-March 2006

Front End Cashier/Customer Service Associate

Developed strong relations to generate repeat and referred business. Resolved product and service issues by investigating issues to provide individual solutions. Completed sales transactions by processing cash, credit and check payments while verifying correct drawer balance at all times. Process any returns or exchanges for customers to maintain long-term business relationships.

Led inventory control initiatives by organizing product shipments and ensuring go-backs were in order.

Provided product information to the general public.

ADDITIONAL EXPERIENCE:

Cashier/Cart Attendant, Target, San Mateo, CA (June 2003-August 2004)