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Customer Service Assistant

Location:
Dunstable, Central Bedfordshire, United Kingdom
Posted:
June 19, 2015

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Resume:

Baljit Kaur

* ********* ****, *******, *************, SG5 1NR

078******** acqa7k@r.postjobfree.com

PROFILE

An adaptable, resourceful and enthusiastic accounts assistant who has vast experience of having a wide

level of general responsibility for monitoring and reconciling a company’s accounts. A strong communicator

with excellent inter-personal skills and knowledge of KPI reporting and assisting in the production of

monthly management accounts. Contributing extensively to team work and always displays a willing and

helpful manner when resolving, analysing and investigating various accounting discrepancies. Now l ooking

to further my career by working in the finance department for an ambitious and expanding company.

SKILLS

Computer literate and good numerical skills

Good verbal and written communication skills

Organized and methodical approach to record keeping a nd reporting

Attention to detail

Honesty and discretion when handling confidential financial information

Self-motivated but equally work well in a team setting

Strong customer service ethic

Enjoy solving problems

WORK EXPERIENCE

Dates: February 2015 to 31st May 215 ( Full Time)

Company: William Albert Securities Ltd

Position: Account Assistant

KEY RESPONSIBILITIES

Assisting the director in a variety of business roles.

Prepare inter companies accounts.

Use sage 50 multi companies for sales/ purchase ledger duties, bank reconciliation and Credit Card

Statements.

Foreign Currency Exchange for business express.

Journal Entries.

Reconciling petty cash.

Balance sheet reconciliations.

Monthly payroll and reconciliation.

General ledger entry including accruals and prepayments.

Dealing with statutory returns.

VAT Returns and annual returns.

Assisting in the preparation with audit.

Resolution of invoice queries including credits.

Communicating clearly and effectively with the accounts team.

Monthly / quarterly management accounts preparation.

Assisting in the preparation of year end accounts.

Baljit Kaur Rayat

Dates: June 2013 to 31st January 2015 (Part Time)

Company: Artscape Ltd

Position: Accounts Assistant

KEY RESPONSIBILITIES

Assisting the Finance Manager in a variety of business roles.

Use sage 50 for sales/ purchase ledger duties, bank.

Use sage 50 for payroll.

Reconciling petty cash.

Balance sheet reconciliations.

Salary entry and reconciliation.

General ledger entry including accruals and pr epayments.

Dealing with statutory returns.

VAT Returns

Resolution of invoice queries including credits.

Communicating clearly and effectively with the accounts team.

Monthly / quarterly management accounts preparation.

Assisting in the preparation of year end accounts.

Dates: April 2014 to December 2014(full time)

Company: Abigrain Ltd

Position: Accounts Assistant

Key Responsibilities

Assisting the Finance Manager in a variety of business roles.

Use Sage 50 for sales/ purchase ledger.

Bank reconciliation.

Prepare Cash flow statement.

Use Sage 50 accounts, payroll Sage 50 and Excel for payroll.

Use Mandata 3 for Haulage and to create invoices and credit notes for Haulage.

Balance sheet reconciliations.

Prepare weekly financial forecast on Excel.

Cash flow statements on Excel

Dealing with statutory returns.

Prepare VAT Returns quarterly

Credit Control

Liaison with debtors and creditors

Make payments by BACS, credit card and cheque

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Baljit Kaur Rayat

Resolution of invoice queries including credits.

Communicating clearly and effectively with the accounts team.

Monthly / quarterly management accounts preparation.

Assisting in the preparation of year end accounts.

Dates: November 2006 to November 2013 (Part time)

Company: Tesco Limited, Baldock, Hertfordshire

Position: Customer Services Assistant

KEY RESPONSIBILITIES

Duties included stock control and merchandising, achieving a high standard of customer care.

Deliver first class customer service.

Train and supervise new and less experienced employees when required.

Carry out end-of-day till reconciliations.

Deal with customer complaints, returns and enquiries at the customer service desk.

Date: June 2010 – June 2012 (Part Time)

Company: Haartwells, Luton, Bedfordshire

Position: Accounts and Bookkeeping Assistant

KEY RESPONSIBILITIES

Keeping accurate financial records, processing income, receipts and payments

Balancing accounts

Raising purchase orders, issuing and coding invoices

Ensuring there is a clear record of financial transactions (income and expenditure) in accordance with

organizational and tax authority requirements

Preparing statements, showing the company or department's income and outgoings

Preparing wage packets and processing expense claims

Banking money and checking and verifying bank transactions

Issuing and balancing petty cash

Completing VAT returns, tax and National Insurance paperwork, submitting employer payments and forms

Helping to prepare final accounts, such as profit and loss accounts and balance sheets

Dates Feb 2003 – November 2006

Company: Tesco Limited, Baldock, Hertfordshire

Position: Checkout Assistant

Dates: March 2001 to September 2002

Company: Parmars Food and Wine, Hitchin, Hertfordshire

Position: Shop Assistant

QUALIFICATIONS

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Baljit Kaur Rayat

08/2013: Level 3 Manual and Computerized Bookkeeping. Home Learning College

05/2012: Level 2 Manual Bookkeeping, Home Learning College

09/2010: Level 3 Diploma Payroll Management, Home Learning College

02/ 2010: Sage 50 Computerized Booking Keeping level 2, Home Learning College

09/2005-06/2006: Passed Business Administration modules, North Herts College

09/2002- 06/2003: Microsoft Word, Excel and Databases (Awarded OCR certificate) and English

language course at North Herts College

08/1991-06/1995: Guru Nanak College For Women, Punjab, India.

Studied English Language, Economics, Political Science and Punjabi to BA level; which is the equivalent to A

level in the UK.

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