Customer Service Sales

VANESSA SANTINI

**** ******* ***, ** *****, CA **750 • Cell: 626-***-**** • **************@*****.***

Professional Summary

Secretary who continually maintains a positive attitude while interacting with demanding clients. Hard-working,

multi-tasking Executive Assistant with outstanding telephone, scheduling and documentation skills. Highly

organized and meticulous Administrative Assistant with experience in corporate office settings. Administrative

professional offering excellent communication and computer skills. Meets deadlines and works with a high level of

multicultural awareness and adaptability.

Skills

Excellent communication skills Microsoft Excel certified

Database management Critical thinker

Customer service-oriented Spreadsheet management

Flexible Filing and data archiving

Accurate and detailed HIPAA compliance

Social media knowledge Fast pace worker

Computer literate

Administrative support specialist

Work History

Secretary, 10/2014 to Current

Pocrass & De Los Reyes LLP Attorneys – 1875 Century Park East, Suite 1750 Los Angeles, CA 90067

Directed guests and routed deliveries and courier services.

Opened and properly distributed incoming mail.

Answered and managed incoming and outgoing calls while recording accurate messages.

Greeted numerous visitors, including VIPs, vendors and interview candidates.

Helped distribute employee notices and mail around the office.

Organized all new hire, security and temporary paperwork.

Screened all visitors and directed them to the correct employee or office.

Sales associate, 11/2012 to 01/2013

Tilly's – Chino Spectrum Towne Center, 3865 Grand Ave, Chino, CA 91710

Greeted customers in a timely fashion while quickly determining their needs.

Recommended merchandise to customers based on their needs and preferences.

Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and

security practices.

Responded to customer questions and requests in a prompt and efficient manner.

Engaged with customers in a sincere and friendly manner.

Completed all cleaning, stocking and organizing tasks in assigned sales area.

Contacted other store locations to determine merchandise availability.

Education

High School Diploma: 2014

Ruben S. Ayala High School - 14255 Peyton Dr, Chink Hills, CA 91709

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