Manager Quality Assurance

Allen Murphy

Learning Manager - Amazon Fulfillment

Philadelphia, PA

*****.******.****@*****.*** - 410-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Learning Manager

Amazon Fulfillment - April 2014 to Present

As building quality SME, reduced Inventory Record Defect Rate by 10% through an aggressive action plan and the invention of several new metrics that assisted in correcting at risk behaviors

• Orchestrated the launch of a state of the art 1.05M sq ft fulfillment center that went from 0 to 7M units processed weekly and 4000 associates in five months

• Developed and oversaw a training program for over 5000 new hires across 12 core processes

• Drove peak preparedness by coordinating the Holiday Playbook and critical roles succession planning for the highest volume building in the Amazon Fulfillment network

• Coordinated a $1.5M Skills For NJ grant with the NJ Department of Labor that involved documenting training and liaising with state officials Inventory Control/Quality Assurance Manager

Amazon Fulfillment - February 2013 to March 2014

Increased inventory accuracy by 47% year over year with a total Inventory Record Defect Rate of 934 DPMO during Q2, ranking #1 of 35 sortable and non-sortable buildings

• Employed an innovative count strategy that enhanced inventory accuracy while cutting an average of 60 labor hours per week, leading to an annualized savings of $70K.

• Improved building concessions by 48% year over year, achieving a 2263 DPMO for shipments requiring free replacement or refund to the customer due to building controllable errors Shipping Area Manager

Amazon Fulfillment - August 2011 to August 2011

August 2011-February 20013

• Led a team of 50 associates in the packaging and shipping of a diverse range of products

• Drove a strategic transformation that merged two major outbound departments to enhance efficiency

Leadership Instructor

U.S. Naval Academy - March 2009 to July 2011

Supervised 15 instructors in the education of 2500 future Naval Officers and edited the course textbook as core leadership course coordinator

• Served as Faculty Representative for the Navy Ice Hockey, managing a $45K budget while serving as a professional and academic advisor to over 40 student athletes Surface Warfare Officer

U.S. Navy - July 2005 to March 2009

Completed two deployments in support of the Global War on Terrorism and received three Naval Achievement Medals for exemplary service

• Planned and executed all maritime transits, including 42 foreign and domestic ports as ship's Navigator onboard USS CARNEY (DDG 64)

• Led CARNEY through a successful Navigation Assessment where the ship's navigation documentation and proficiency were graded with 0 discrepancies

• Supervised 25 engineers in the preventative and corrective maintenance of the ship's fuel systems and four gas turbine engines on USS INGRAHAM (FFG-61) EDUCATION

Masters of Business Administration in Business

Robert H. Smith School of Business, University of Maryland Bachelors of Science in History

U.S. Naval Academy - Annapolis, MD

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