Customer Service Sales

Trudy A. Keith

**** ***** ******** ****, ***********, IN 47403 219-***-**** *************@*****.***

SUMMARY OF QUALIFICATIONS

Highly organized, self-motivated and dedicated professional with a combination of over eleven years of experience in customer service, over 7 years of payroll and Human Resources experience.

Multi-task oriented, strong communication skills. Strong sales and customer service background.

PROFESSIONAL EXPERIENCE

TJ Maxx

Sales Associate-October 2013-Present

Cash handling, inventory, distribute merchandise.

Assist customers with merchandise selection, questions, complaints, and concerns.

Transitional Services, Inc./The Mentor Network

Payroll Coordinator; Administrative Assistant- December 2007- Present

Act as first contact with potential staff for interviewing, training, and processing necessary paperwork.

Processing internal billing and payroll, oversaw record of petty cash used in the group homes and Regional Office, process client accounts, assisting staff with daily paperwork, update and maintain employee and client files. Maintain the Taleo Application system and track applicants to hire.

Screen mail and telephone calls, direct requests to appropriate individuals and follows up on replies.

Provide administrative support to supervisors and managers.

Maintain schedule for conference rooms, assist in planning and implementing meetings and functions, develop systems for outgoing mail and the sorting and distribution of incoming mail/faxes.

Prepare all correspondence, documents, memos and other mailings as required.

Coordinate travel arrangements. Coordinate meetings both internally and externally and may attend meetings to act as recorder and coordinate follow-up actions. Maintain necessary office supplies and ensure that various office equipment is properly configured, installed and maintained. Other duties assigned.

Hall Signs, Inc

Receptionist- April 2007- August 2007

Welcomed guests and customers, answered multi-phone system and passed on calls to appropriate people, maintained records & logs, created and kept customer files in order.

Performed clerical duties, updated the employee & department rosters, trained other staff on Receptionist duties, mailed invoices from accounting, have knowledge of Microsoft Office.

Casale, Woodward, & Buls, LLP

Receptionist- August 2006- April 2007

Data entry of customer records, answered multi-phone system, send & receive faxes.

Processed customer payments and make bank deposits, processed & distributed mail, ordered supplies and kept record of petty cash used.

Carson Pirie Scott

Lead Sales Associate- November 1998- August 2006

Assisted manager with processing weekly schedules.

Cash handling, inventory, unload and distribute merchandise, handled ticket and sale ads for merchandise.

Assisted customers with merchandise selection, questions, complaints, and concerns.

EDUCATION

Graduated June 2006 from Brown Mackie College Merrillville, IN

Associated of Science Degree in Paralegal, Magna Cum Laude with a 3.89 cumulative grade point average. Multiple awards for perfect attendance.

Graduated November 1991 from Sawyer Business College Merrillville, IN

Certificate for Legal Secretary; minored in shorthand.

Multiple awards for attendance and high honors.

ACCOMPLISHMENTS

Successfully completed required externship with Attorneys Clark Holesinger and Linda P.M. Pendleton.

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