Management Project

STEPHEN ELLIOTT

*** *. ***** ****** ************, PA 19147 215-***-**** **********@*******.***

Dynamic, creative and customer-focused Information Technology professional with a track record of providing leadership for the implementation of technology solutions to support aggressive requirements of high-level business applications. Superior talent for interpreting customer requirements, delivering high level support and driving system capabilities to maximize business performance and minimize costs. Respected leader with the ability to analyze and disseminate technical information to audiences of all levels.

Demonstrated Problem Solving Talent

System Development/Project Management

Internal/External Client Relations

Persuasive and Effective Communicator

Strategic Planning and Execution

Optimize Business Processes

Project Management Strategies

Continuous Improvement Standards

High-Level Technical Support/Resolution

Large-Scale Deployments

Professional History

1993 to Present: Aramark, Philadelphia, PA

Fortune 500 multinational contract management leader of food and facilities services.

2006 to Present: IT Project Manager, Children’s Hospital of Philadelphia

Contribute technology savvy, innovation and visionary leadership to drive technology planning strategies that contribute to optimization of business processes for this internationally renowned healthcare institution.

Drive project planning initiatives for technology implementations; lead RFP processes and collaborate with stakeholders to define project scope, budget and timelines.

Communicate and coordinate plans working closely with Aramark and client IT; work with financial team on integrated business processes to plan expenditures.

Directed transition of IT infrastructure, point-of-sale system, and business/financial operating systems during account startup. Developed standards for financial performance tracking while serving as acting controller in first year.

Led conversion of hospitality scheduling software with over 2,000 existing events; collaborated with IT developers to design a program to import data and maintain business continuity during conversion.

Directed project management strategies for the integration of a self-service kiosk food ordering application to drive retail sales and speed customer throughput at register. Total project management included vendor selection, documenting functional design requirements and extensive creative/interactive development.

Led implementation of a complex food management system to support room service style meal delivery to patients. Worked extensively across multiple IT subdivisions to interface with hospital’s electronic health records, automating critical patient food allergy and dietary restrictions.

Managed critical implementation strategies for a new point-of-sale system affecting processes for 5 locations generating over $10M in retail sales revenue; new system implementation resulted in significant improvements in pricing accuracy, productivity and across the board efficiencies.

Implemented a digital menu signage system as part of a $10M food court installation; integrally involved in RFP development, vendor selection, contract negotiations, infrastructure design and extensive creative development.

Conceived, designed and delivered an e-commerce website to drive business, sales and revenue results for retail gift shop; significantly increased market presence and recognized a 13% increase in first year incremental sales.

Subject matter expert to key stakeholders effecting changes to a centralized point-of-sale system and payroll interface for over 300 employees in largest healthcare new business startup with revenue of $50M.

Created a retail labeling application to provide customers with key nutrition facts to positively influence dietary behavior.

Delivered a mobile tablet application enabling employees to identify less than stellar patient service and immediately create an action plan to resolve issue.

Collaborated with client IT network security to implement changes in credit card data security to align with payment card industry regulatory compliance.

STEPHEN ELLIOTT - Page 2

2002 to 2005: Technical Support Specialist, Corporate

Served as technical lead in the onsite installation of a centralized workforce management system composed of IT infrastructure and call center technology in healthcare accounts nationwide.

Partnered with client IT to execute on-site project management strategies and contributed to coding processes.

Collaborated with account managers to identify IT requirements; modified, created and identified processes, applications and systems to improve business processes.

Interacted with new client hospitals to install systems, provide end-user training and support; trained staff on Aramark and Windows systems, wireless and handheld devices.

Performed network/PC installations, configuration and technical product setup for servers and workstations.

Applied dynamic technical expertise and deep understanding of technical platforms to support multiple systems at healthcare accounts, nationwide.

Contributed toward in-depth network design, remote support and system updates; provided key technical support for Windows based workstations and servers.

Communicated with clients to determine system deficiencies; supported technical design and performance of LAN/WAN, operating system and software for healthcare accounts.

Collaborated with management to plan for IT upgrades and technology initiatives; reviewed system effectively, evaluated technical findings and suggested proactive business solutions to meet the growing technology needs of the business.

1999 to 2001: Customer Support Analyst, Corporate

Provided critical software, PC and network support for internal customers; leveraged technology expertise to troubleshoot and resolve functionality issues, contributed toward defining technical specifications for network based systems, and provided end user training to optimize business outcomes.

Coordinated national PC upgrade spanning 230 locations across healthcare division to meet “Y2K” compliance.

Assisted in configuration of database environment for access via LAN and set up network and email login configurations.

1993 to 1998: Project Coordinator, Corporate

Supported the development and product launch of a consolidated healthcare support services program. Planned and organized national training and leadership events. Maintained financial and cost accounting functions.

Technical Proficiencies

Microsoft Windows and Mac OS X

Microsoft Word, Excel, Powerpoint, Visio, Project

CBORD Food Management Software

MICROS, Blackboard and InfoGenesis POS Systems

TCP/IP/LAN/WAN

HP Quality Center

Network Automation

Remote Support and Training

Education and Professional Development

Business Administration

La Salle University, Philadelphia, PA

Project Management Professional

IT University Online

Presentation Skills and Public Speaking

Building Leadership Skills

Aramark Leadership Development

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