General Manager

Charne Morris

650-***-**** **** El Camino Real, Apt 103, Burlingame, CA, 94010 *********@*****.*** Philosophy

A unique desire to exceed the expectations of others has been the driving force in what keeps me continually passionate about my work. I actively seek new skills and experiences to further my abilities to excel in my role. I believe that all parts of the team are equally important, that is to say, everyone plays a crucial role in the success of the business. I am loyal, passionate and dedicated. I am an ambassador of the place in which I work and thrive with a team that shares these values. Education & Skills

AA in Accounting at College of San Mateo (Graduate early 2017) Daily management of 20 + employees Quickbooks Pro Word and Excel savvy Staff administration and training Inventory and ordering Conflict resolution Task delegation Accurate cash handling and balancing Social media maintenance Basic Illustrator/Photoshop skills Basic website maintenance

Experience

Howie’s Artisan Pizza, Redwood City

General Manager

• Assisted in purchases of fixtures, furniture, equipment, and inventory (pre-opening).

• Collaborated with Owner to write workplace policies.

• Initiated negotiations regarding vendor applications and created vendor information records.

• Responsible for hiring and training of all service staff.

• Implementation of all necessary training documents as well as operational documents. Howie’s Artisan Pizza, Palo Alto

General Manager (05/11 - 03/15)

• Created a positive, co-operative culture where the work can be completed effectively.

• Responsible for all staff administration, training and HR related matters.

• Optimized profits by controlling labor costs on a daily basis, in turn, maximizing productivity .

• Maintained profitable revenue stream for four years by meeting or exceeding monthly sales figures year over year.

• Researched and successfully implemented new Point of Sale system in 2014.

• Responsible for staff payroll, company wide.

• Account signatory.

• Managed vendor payments and relations.

Lead Server (11/09 - 05/11)

• Part of the original service team that opened to the public.

• Responsible for opening and closing the restaurant. Steps of Rome Caffe, SF

Server/Barista

• Responsible for opening restaurant, key holder.

Macquarie Bank, Sydney, AU

Mortgage Variations Officer (09/06-09/07)

• Created and maintained workflow spreadsheet to track credit application process (implementation to set- tlement).

• Interacted with multiple departments to ensure smooth and timely settlements of all variations.

• Gathered and organized all relevant credit information required for credit analysis. Mortgage Customer Service (03/05 - 09/06)

• Worked in a high-volume call center maintaining good customer relations and resolving conflicts.

• Became the lead “go-to” person to train new hires (buddy system).

• Code holder access to override fees and charges on client accounts.

• Created email reply templates for FAQ that were then implemented as standard replies for my department. 03/15 - Present

11/09 - 03/15

02/08 - 07/09

03/05 - 09/07

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