Data Entry Customer Service
Resume:
Latania D. Blue
Hazelwood, MO 63042
Phone/Voicemail: 314-***-****
*******@*******.***
Objective
To obtain growth with a company that will allow me to utilize knowledge and present skills to exceed for excellence.
Education
Central Missouri State University
Warrensburg, MO
August 1996- August 2002
Major: Business Management
Bachelor of Science in Liberal Studies w/ focus in Business Management
Relevant Work Experience
Kemper Corporate Services; St. Louis, MO April 2015-Present
Consumer Affairs Specialist
As a Consumer Affairs Specialist I investigate and respond to all verbal and written complaints and inquiries from the Division of Insurance and consumers. My duties include but are not limited to logging all complaints, determining a corrective action plan, forwarding the complaints to the appropriate departments, and reviewing the responses to see if the resolutions are appropriate.
Kemper Corporate Services; St. Louis, MO April 2013-April 2015
Compliance Audit Specialist
I performed monthly audits on Field Inspections conducted by Insurance Agents. The task included making sure all required documents were present and accurate, performed data entry and created Consolidated and SOX Reports. I also prepared Quarterly reports for Internal Auditors and maintained communication with District Manager’s and Regional Vice Presidents as needed.
Kelly Services-American Funds; Scottsdale, AZ September 2012-March 2013
Payment Processor
Performed data entry of customer’s investments from scanned checks in order to post payments to customer accounts. Updated customer accounts to assure investments were posted to correct funds. I also performed same day quality audits for work of my peers to assure that investments were processed correctly.
Walgreens; Tempe, AZ September 2011- April 2012
CU Specialist
Served as a CU Specialist for Walgreens Pharmacy Inc. The job included reviewing and entering prescriptions in a timely manner.
Spherion-Fiserv; Hazelwood, MO January 2010-March 2011
Quality Control Specialist
Served as a Quality Control Specialist where tasks included sorting and checking printed materials, regenerating spoiled materials and data entry of documents for shipment. I also distributed documents to Account Managers and created spreadsheets for manager’s viewing.
Buccaneer Property Managers; St. Louis, MO October 2007- October 2008
Leasing Agent
I conducted tours of the property with potential residents and assisted with customer service needs. The job also included accepting applications while pulling credit reports for qualification. Data entry was performed of residents rent and maintenance work orders for company records.
Kelly Services-Fireman’s Fund Insurance CO; Earth City, MO April 2007–May 2008
Data Entry Specialist
The job included sorting and preparing archived documents for shipment to storage. Documents were scanned and indexed into an imaging system for viewing.
Kelly Services-FAC’S Group; Bridgeton, MO October 2006-February 2007
Credit Granter
Received incoming calls from customers to increase credit limits and to check status of accounts. Credit reports were pulled in order to obtain information for approval or denial of credit requests. Customer’s profiles were updated with any information obtained from each call for quality assurance.
Skills
Microsoft Office (Excel, Word, PowerPoint, Outlook, Access), Lotus Program, Word Processing, Oracle, Internet, Imaging, Typing (70+ wpm)
REFERENCES AVAILABLE UPON REQUEST
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