Analyst, Investigator, Mathematician, and Team Player.

IT SALES ● ACCOUNT SPECIALIST ● ANALYST

SUMMARY OF QUALIFICATIONS

Microsoft Office 365, Excel, PowerPoint, Word, Dynamic CRM, SharePoint, and Outlook

Ability to quickly perform mathematical computations as well as research and implement productive and accurate solutions

Extensive experience in client relations meeting and exceeding company goals as well as maximizing sales revenue

Excellent managerial, systematic and critical thinking skills, with the capability of resolving vendor/customer discrepancies

Achieve and maintain rapport with clients and work to provide the best possible service for business development

Develop action plans and schedules to identify specific sales targets and project the number of contacts to be made to reach established goals

PROFESSIONAL EXPERIENCE

N3 Sandy Springs, GA

Microsoft Business Productivity Advisor – (IT Sales/Marketing) March 2015 – July 2015

Qualitative and quantitative data collection utilizing online databases

Contributes to team effort by reaching daily company established quota by 90-100%

Experience evaluating customer behavior in real time determining business interests and needs

Experience with sales performance tools such as Microsoft Dynamic CRM

Conducted presentations using Skype for Business with senior executives and IT Managers

Reported results of conversations with senior executives and technical decision makers to management

Collaborated with CEOs, IT Directors, and IT Managers demonstrating how implementation of targeted software can effectively streamline business processes by greater than or equal to 25%

Supported customers by providing information and answering questions while providing excellent customer service

Stayed current with Microsoft’s pricing plans as well as software and licensing updates

Bank of America Kennesaw, GA

Fraud Analyst September 2014 – February 2015

Navigated various types of software (LEAN, CCMS, and Interact) for fraud claims analysis

Assessed fraudulent financial transaction patterns on customer’s bank accounts while ensuring the safeguarding of confidential information

Worked closely with internal departments including Fraud Detection, Customer Service, and Identity Theft

Excellent communication skills exhibited by effectively delivering results oriented advice to customers

Thoroughly review accounts to determine the potential for fraudulent activity

Resolved disputes between customers and merchants due to unauthorized account activity

Identified and tracked current fraud trends by reviewing transaction and account activity patterns

Dekalb County Government Public Safety Tucker, GA

Master Officer/Detective August 2007 – July 2014

Spearheaded investigations as well as handling and tracking financial transactions as a detective

Experienced in customer service dealing with citizens to resolve critical issues

Negotiated with multiple parties using interpersonal and persuasive skills to achieve desired outcomes

Conducted team meetings/presentations to discuss implementation of operations

Trained new hires on specialized methods as well as protocol and software navigation

Compiled RMS reports containing descriptive elements of events that have recently transpired

oAwarded officer of the quarter (July-September 2012)

oNominated officer of the year (2012)

EDUCATION

Georgia Southern University, Statesboro, GA Bachelor of Science in Mathematics

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