Customer Service Medical
Resume:
Ruben Roa
South Riding, Virginia, 20152
**********@*****.***
571-***-**** Cell
Summary
* + years experience in medical administration and customer service. Motivated and detailed with excellent organizational and customer skills. Exceptional communication both written and verbal. Bilingually fluent in Spanish and English. Searching for a long term position with a solid company with opportunities for growth and enrichment.
Skills
Effective Team Member with initiative
Ability to meet deadlines on time
Discreet in handling confidential information
Able to prioritize and multi – task in a fast paced environment
Outstanding Customer Service Skills
Ability to verbalize effectively and concisely
Excellent Analytical Skills
Attention to detail
Proficient with MS Word, Outlook
Proficient with Medical Applications – Dr's Partner, Novo Nordisk, Advanced
MD, Centricity
Education
NOVA Liberal Arts & Psychology Major (1998 - 2002)
PROFESSIONAL EXPERIENCE
Ayoub Carpet Service Chantilly Jan. 2013 - April 2015
Customer Service Representative:
Received inbound calls and provided superior customer service to clients
Assisted clients with their questions and concerns as related to their needs
Initiated follow up calls to customers regarding satisfaction and updates
Provided technical support and communication with Field Technicians
Scheduled and managed accurate transit of services between customers and
technicians
Unilaterally maintained office including scheduling during off peak hours as needed
TekMasters Staffing Chantilly Jan. 2012 - April 2012
Bilingual Services Coordinator
Assisted internationally affiliated call centers such as, Canada, Colombia and
Argentina, by monitoring quality control of Customer Service
Performed Data Entry using Excel
Uploaded Department Of Homeland Security DS 160 Forms and MRV
Confirmation Receipts for immigrants entering the U.S.
Provided technical support for applicants using the SWIFT program
Provided technical support for applicants soliciting U.S. Visas to include scheduling
Registered petitions for a diverse group of U.S. Companies and their Non-Citizen
Employees
Troubleshoot emails from Mexico, Peru & Chile for proper translation and accuracy
Blue Ridge Speech & Hearing Landsdowne Sept. 2011 - Dec. 2011
Patient Services Coordinator:
Conducted end of business day procedures such as Batching
Collected co-pays at the time of Scheduled Appointment
Confirmed Patient Insurance Eligibility and Benefits prior to scheduled appointment
Responsible for billing issues and worked with the Clinical Administrator to provide
quality treatment for patients
Scheduled Further Audiology and Speech Therapy Appointments as needed
Sparks Staffing Centreville Sept. 2010 - April 2011
Medical Reimbursement Analyst:
Answered Inbound Calls and presided over Reimbursement Issues for Insurance
Benefit Verifications (Aetna, Anthem Blue Cross Blue Shield, Cigna Healthcare,
Medicare, United Healthcare)
Oversaw Patient Care prior to Claims, Denials or Appeals
Performed Data Entry for and Safeguarded new or updated Patient Information
Served as a Medical Reimbursement Analyst for Diabetic Drug manufacturer Novo
Nordisk
Specialized Orthopedic Services Vienna March 2009 - May 2010
Medical Biller & Administrative Assistant:
Assisted Supervisors and Representatives with daily Business Procedures
Invoiced and posted charges for multiple Medical Insurance Companies
Verified Patient Demographics for Billing Purposes, making frequent contact with
Other Medical Practices SOS worked under contract with
The Gastroenterology Group, P.C Reston Nov. 2006 - April 2008
Administrative Assistance:
Translated and responded to Voicemail Messages for Spanish Speaking Patients
Meticulously prepared and updated New Patient Charts and ensured accuracy
Scheduled Medical Office Visits for both new and existing patients
Systemized and distributed sensitive incoming documentation for facility
References Available Upon Request
Contact this candidate