Customer Service Assistant

JERINA LEWIS-CLARK

Atlanta GA ***** 404-***-**** ***********@*****.***

QUALIFICATIONS

Diversified business experience in office procedures involving supervision of personnel, customer service, administration, collections, data entry and bookkeeping within various environments. Ability to excel in managing multiple financial/accounting/HR activities concurrently while upholding the highest level of professional and personal ethics.

EDUCATION AND TRAINING

Bachelor of Business Administration: Human Resources Management 2010

American InterContinental University, Hoffman Estates, IL, US

Associate of Arts in Business Administration: Business Administration 2003

Mott Community College, Flint, MI, US

PROFESSIONAL EXPERIENCE

Executive Assistant

08/2014 - Current

North Highland Worldwide Consulting- Atlanta, GA

Executive support for five Vice Presidents; Maintain and coordinate executive management vacation, day-to-day meeting and travel schedules. Provide logistical support to visiting executives in coordination with other Executive Assistants. Submit travel expenses and reimbursement request. Provide presentation and proposal support, handle legal documents and contracts, development and production.

Program Assistant

08/2012- 07/2014

State of Arkansas- Fort Smith, AR

Assist with developing and monitoring behavior plans. Teach parenting and anger management classes. Document and maintain narratives detailing action taken on behalf of the client/family. Train clients in employment skills by providing materials and tools. Complete weekly employee schedule for the Unit. Mentor and Train new staff.

Team Lead

05/2008-07/2012

Georgia Medicaid Estate Recovery- Atlanta, GA

Lead Team production to ensure monthly collection goals are attained. Document all correspondence reviewed and assets found to pursue recovery. Assist with negotiating claims. Prepare claims to be filed with the Probate Court. Conduct legal research and case management. Mentor and Train new staff. Answer incoming calls via the Unit call center.

Administrative/HR Assistant

05/2007-05/2008

Atlanta Journal Constitution- Atlanta, GA

Administrative support for 3 Managers; Administrative duties: Schedule management appointments. Purchase orders and requisitions. Route all incoming calls. HR duties: Submit weekly payroll for all employees. Set up interview and drug testing for new applicants. New hire applications processing. Maintain and update all employee files.

Administrative Director

06/1999-11/2006

Flint Community Schools- Flint, MI

Responsible for the daily operations 2 educational childcare facilities with 20 staff and 200 children. Fee collection and making weekly deposits. Creating monthly statistical reports for internal reporting and grants for state agencies. Recruiting staff and clients. Interviewing new applicants. Complete weekly staff schedules and payroll. Bi-yearly staff evaluations. Conduct monthly training. Mentoring of other Directors.

COMPUTER SOFTWARE

Microsoft Office, Lotus Notes, SAP, ACS, EDS, Maestro, Success, Oracle, MMIS, People Soft, ImageNow, CHRIS, Halogen, Elixir, SharePoint, Changepoint

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