Manager Customer Service

Phone: 1-917-***-**** Anna Lu Address: **** Brooklawn Ave,

E-mail: *********@*****.*** Fairfield, CT 06825

EXPERIENCE

Longbow Capital Mar, 2012 – Present

Assistant Accounting Manager Long & Short Equity Hedge Fund Accounting professional at Longbow Capital, reporting directly to the company’s accounting manager and CFO, responsible for the firm’s financial accounting, managed all aspects of Longbow’s day-to-day accounting operation.

• Payroll & Operations – Manage payroll processing, administer all aspects of 401(k) plans for all employees; administer all year end W-2 activities. Generate report out of ADP, and export data to excel workbooks.

• Financial Control – Maintain budget and forecast process for payroll and expenses, work with manager to ensure timely tax filing and release of audit accounts; convert custodian bank account for cost savings.

• Tax Reporting & Auditing – Responsible for the month-end and year-end tax reporting and assist Auditors. Update distributed tax estimated reports, analyze return attributions and tax efficiencies for managers.

• Fund Accounting – Responsible for the accuracy of funds’ NAV and investor statement; run daily performance, returns, and support trade. Analyze positions, return attributions and project data for portfolio managers.

• Bank Relationship – Verify daily bank account receivable activities, and responsible for journal entries for bank account reconciliations. Ensure accuracy and timelines while maintaining the bank account payable process. CTL USA Inc. Feb, 2010 – Mar, 2012

Accountant International Shipping Firm

• Payroll & Operations – Managed and guaranteed weekly disbursement of payroll operations including benefit and taxes for employees consistent with federal and state wage and hour laws, reported result to managers.

• Financial Control – Prepared financial statements, monitored monthly operation results against budget for all of the Sell/Buy-Side relationships. Achieved thousands in cost savings from optimizing the firm's budget plans.

• Payable & Receivable – Responsible for full-cycle account payable and receivable process, invoice preparation. Coordinated with managers for cash movements. Reviewed invoice for accuracy and send invoice for processing.

• Bank Relationship – Assisted multiple and heavy bank accounts reconciliations, including conversion to a master-feeder structure and new prime brokers. Managed bank accounts accuracy and matched daily records. Bank of China Jun, 2008 – May, 2009

Customer Service Intern Commercial Bank

• Administration – Responded to visitors and telephone calls, maintained daily files and prepared agendas. Coordinated with customers to ensure their accounts and numbers accurate and customers satisfaction.

• Account Service – Helped clients to open checking, saving accounts. Assisted clients to have the best rates. Assisted clients with their credit card accounts questions, and helped clients to apply credit card accounts.

• Account Planning – Provided and assisted clients to choose the best interest rate outcome for their accounts. Helped clients with the strategic and operational challenges and maximize the effectiveness of the invest function.

• Billing & Payments – Assisted manager to help with client’s billing questions and accepted loan payments. Verified currency for clients and helped to make sure they have the correct transaction and collect payment. EDUCATION

University of Bridgeport

Accounting, Finance, Operation, and Marketing

2009 – 2011

Master of Business Administration

Shandong University

Accounting

2005 – 2009

Bachelor of Science

ADDITIONAL

• Skills – Proficient on QuickBooks, Bloomberg, Excel, PowerPoint, and other MS Office, Fluent in Chinese.

• Associations – Member of Toastmasters International, Stamford Rock Climbing Center, Fairfield Chess Club.

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