Customer Service Developer

Nilima S. Shinde

Mobile: 425-***-****

E-Mail: **********@*****.***

Synopsis

Trained in Manual and Automated testing for software quality assurance (SQA) and Knowledgeable in open source Automation tools (Selenium,bugzilla,testlink,QTP) and familiar with object oriented programing in .net and Java.

Self-starter with integrative thinking skills, capable of forming and maintaining positive and productive working relationships in internal, external, independent, and team environments.

Strong Knowledge of developing and implementing various projects using JAVA, ASP.net, C#, PHP and MySQL.

Completed diploma in software Testing (DST) from Seed InfoTech Pune.

Java certification from HCL technology.

Good experience of managing, designing and developing the solution for variety of business environments.

Strong team building, conflict management, time management with solid communication and presentation skills

Insightful knowledge in Customer Service with eye for detail.

An effective communicator with excellent relationship management skills and strong analytical, problem solving & organizational abilities.

Scholastics

Master of Computer Science from Pune University.

Occupational Contour

Programming language Expertise:

Languages Known:Expertise in C, C++, JAVA, C#, ASP.NET, Data Structure, PHP, HTML

Operating Systems: Windows XP, Windows7, and Linux

RDBMS: MYSQL, MS Access

Software quality assurance Expertise:

Manual Testing: Test planning, Test design, Test execution and Defect management.

Automatic testing: Selenium,bugzilla,testlink,QTP, HPQC.

Seed InfoTech

Projects Executed # 1

Title : Orange HRM

Role : QA lead

Client : Seed Infotech

Team Size : 15

Tools : HPQC-ALM

Client Description:

Incorporated in 1994, SEED Infotech Ltd. is an ISO 9001:2008 certified IT Training, Consulting & Staffing organization thatoperates through well-defined systems and procedures. SEED Infotech Ltd. is the second largest vocational IT Training company in India. It offers IT trainings programs to individuals, institutions and Corporate segment.

Responsibilities :

Perform the manual and automated testing using various automation tools.

Preparation of test scenarios, test cases, test data

Execution of test cases for unit, system and UAT testing.

UI and compatibility testing.

Regression and negative testing.

Findings defects and creation of defect reports.

Updated all required testing documents in HPQC ALM tool.

Projects Executed # 2

Title : Enterprise resource planning

Role : Developer

Client : Technnovation Labs

Team Size : 5

Tools : Eclipse, MySQL, android.

Project Description:

The objective of this android application was to manage incoming sales and purchase order. The application developed can handle records of customers and vendors enable application user to view invoice and generates bill via barcode scanner.

Responsibilities :

Gather the requirement from client.

Prepare the technical design document.

Develop and design client side using android it includes designing of phone UI and communicating with server

Develop database in MYSQL

Unit testing and system testing of integrated module.

Prepare all required document like Test documents, Test scripts reports and user manual

Academic projects

Title : Mobile shop management system

Role : Developer

Team Size : 4

Tools : Java and MySQL

Project Description:

Mobile Shop Management System consists of handling the sales of mobiles with the customers and the services provided to them. It also deals with ordering of mobiles and maintaining the records of the suppliers. The question now put forward is that how is the transaction management of mobiles and the world of computers related.

Title : E-Fuelling (Petrol Pump Automation System)

Role : Developer

Team Size : 3

Tools : Java and MySQL

Project Description:

This application will also help to know the requirements of each particular petrol pump throughout India, this application consist two modules that is web and desktop. The company will able to communicate with each dealer through web application.

Title : Stock Control Process

Role : Developer

Team Size : 5

Tools : Java and MySQL

Project Description:

Stock Control Process system will help the user to know the product required to order after some days. The user has to keep all records in the way of piled up files which can be lost. To solve this problem we design the software in which user just have to enter name of product & he will come to know everything about that product like M.R.P, no. of product left over etc.

Educational and credentials

College Name

Examination

Board/University

Year of Passing

Percentage

Sarhad college, Pune

M.C.S

PUNE

2013-14

64%

AbedaInamdarSr.College, Pune

B.C.S

PUNE

2010-11

63.22%

BharatiVidyapeeth

H. S. C.

PUNE

2005-06

55.50 %

Shri NutanPrashala

S. S. C

PUNE

2003-04

84.40 %

Personal Profile

Date of birth :15th Feb 1989

Hobbies : Programming, Reading technical articles, Learning new technologies, Listening to Music

Languages Known : English, Marathi, Hindi

I declare that all the information stated above is true to the best of my knowledge.

Date : / / 2015 (Shinde Nilima S.)

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