Sales Manager
Resume:
TAHIR WASEEM
**** ** ***** ******* *******, FL 33323
********@*****.***
Qualifications and skills
Skillful and dedicated Executive Manager with extensive experience in the Car Rental Business on, planning, and support of daily operational and administrative functions.
Demonstrated capacity to provide comprehensive support for executive-level staff including overall management of the Rental Operation and contribute to the overall running of the business. This includes contracts, rates, compliance reporting, forecasting, personnel, operational Management and product launches. I have proven track records of accurately completing research, reporting, management, marketing, and business-development efforts within budget requirements. Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
Advantage Car Rental Aug 2009 –Present Ft Lauderdale, Florida USA
Supervised and coordinate the operations and personnel to maximize productivity, market share, revenue and profit
Achievement of Operational goals and financial objectives.
Execute effective sales strategies to goal achievement and maintain a high level of customer service.
Routinely evaluate service and sales process to maintain ethical standards
Forecast demand, utilization, and financial performance.
Accurately forecast location financial outcome based on projected rental volume.
Proactive fleet management to maximize revenue and minimize asset costs.
Review market data and communicate opportunities to General Manager, Regional Pricing Manager, and Division Revenue Management.
Provide ongoing support to Customer Sales Managers by training, coaching and motivating.
Give specific performance feedback to each employee on a regular basis.
Coordinate hiring and retention of all personnel.
Ensure unparalleled customer satisfaction and address customer issues in a timely manner.
Adhere to company policy and procedure.
Train, coach and motivate the counter staff, through one-on-one interactions and group sales initiatives.
Discount Car Rental Dubai
Operation Manager Sep 2008 – June 2009
Responsible for greeting customers and responding to service issues, tracking fleet and equipment inventory, preparing reports, optimizing operation efficiency through employee coaching and coordinating lot movement. Supervises Rental Sales Agents, Staff Assistants, Bus Drivers and/or Service Agents.
Oversees the day-to-day operations of the rental location.
Increases business through forecasting, counter sales and rate management in order to remain competitive in the marketplace while utilizing fleet at a profitable level.
Sets revenue goals and maintains a plan of action for achieving those goals.
Managed team members job performance including counter sales
Responsible development of team members at their location.
Conduct all business in accordance with company policies and procedures.
Dollar Thrifty Car Rental, Jan 2002 - Sep 2008
London Gatwick Airport (UK) General Manager,
Location Manager, Station Manager, Rental Sales Agent. Ft Lauder-dale USA
Managed and administered the daily operation of branch locations.
Oversee fleet turnaround and distribution processes ensuring efficient utilization.
Coordinated transportation of vehicles from different locations.
Prepared and reviewed various reports, such as Daily Business, Fleet Planning commission reports.
Developed, monitored, modified and assured compliance with the annual business plan to ensure the profitability of the business unit; developed, communicate, and monitored location and individual objectives, ensuring that they are in line with overall corporate objectives.
Developed and implemented location strategies to maximize profitability and yield management opportunities including sales of optional services, revenue per unit, daily dollar averages, etc.
Conducted regular reviews of all expenses, including occupancy costs, personnel costs, operating costs and vehicle disposal costs (risk, salvage and theft).
Optimized productivity and service by developing strategies to ensure staffing levels are consistent with transaction volumes.
Promoted and maintained a positive employee relations environment; review problem areas and developed action plan to resolve employee relations issues.
Recommended strategies to ensured maintenance of customer service quality levels consistent with corporate standards; resolve major customer relation’s issues including those that require significant monetary adjustments.
Selected, assigned, developed, motivated and evaluated subordinate personnel and recommend or initiate associated personnel actions.
Ensured that all corporate policies and procedures are administered, and followed appropriately by all personnel.
Performed related responsibilities as required or assigned.
Greet customers, complete necessary rental, and disclose rates, terms and conditions of rental while using effective sales techniques to encourage customers to utilize service options
Alamo Rent a Car Ft Lauder-dale Florida Nov 84 – Jun 2001
Station Manager, Sales Manager, Trainer, Sales Agent
Motivated and trained the rental Sales Agents throughout Unites States and Europe.
Directing the rental operation and sales function and to insured the maximum fleet revenue per unit Profitability. Managed and motivated Rental Sales Agents to support the achievement of Location Business plans.
Develop and implement location strategies to maximize profitability and yield management opportunities including sales of optional services, revenue per unit, daily dollar averages.
Education Master Degree
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