Customer Service Administrative Assistant

SABRINA L. YAMINI

*** ***** *****, *.*. 678-***-****

Atlanta, Georgia 30310 *********@*****.***

Executive Secretary/Administrative Assistant//Customer Service

Summary of Qualifications

Professional interpersonal customer service skills in a medical environment, knowledge of medical terminology, phone manners and office etiquette. Over 15years experience involving heavy client contact/customer service. Extremely versatile – can undertake many different job functions with ease and friendly disposition. Hard-working and goal-oriented; get along well with others; team-player.

Technical Skills and Special Abilities

Excellent Customer Service skills

Biology (Associate Degree)

Public Speaking experience

Spanish (Intermediate Conversational)

Type 60-65 wpm

Microsoft Office, Windows, Word, Internet Research

Multi-line telephones, facsimile machines, Inkjet printers, scanners and photo copiers

Professional Experience

2007- 2011 Executive Secretary/Administrative Assistant for Lead Massage Therapist @

The Art Foundry, Atlantic Station, 470 16th Street, Atlanta, Georgia

Handled sensitive and confidential client information with the utmost discretion

Scheduled appointments; made adjustments to existing appointments and confirmations/scheduled travel arrangements

Coordinated incoming and outgoing mail

Copied and set up client files for reorganization

Ordered massage supplies

Utilized data entry as needed

Processed credit card and cash payments

Retrieved faxes; massage appointment verifications

Courier services/errands for Lead Therapist & Clients

1995–2007 Executive Secretary/Administrative Assistant for self-employed Professional Massage Therapist

Turner Athletic Club, CNN Center, Atlanta, Georgia

Insurance verification/billing

Clerical duties including filing records, scheduling/maintain appointments

Supervised additional employees on new setup and organized maintenance of massage therapy duties, rules and state regulations.

Improved massage clientele by 45%

Greeted existing and potential customers

Proof requisitions submitted to purchasing unit for supplies; maintaining records

Coordinated all inbound and outbound mail

Forwarded inbound correspondence to appropriate massage therapists on team

Performed as courier/transporting employer to various massage appointment sites

Education, Certificates and Awards

Atlanta Metropolitan State College – Bachelor of Science (Biology) - current Expected Graduation date: June 2016

Atlanta Metropolitan State College – Associate Degree (Biology) 2005-2007

Georgia State University – Spanish 1987 - 1989

CPR Certified 2004 and 2009

Hobbies/Interests

Beekeeper since 1988

Member of Tara Beekeepers Assoc., /Georgia Beekeepers Assoc., and International Bee Research Association, I.B.R.A. (UK)

Research on “ Effects of Honeybee Venom on Multiple Sclerosis/Arthritis” 1994

Volunteerism: Founder of non-profit (1996) children’s organization known as C.H.A.R.I.T.Y. Inc., (Children Helping and Respecting Intelligent Thinking in Youth) - emphasizes importance of character- building skills through tutoring/teaching science in fun, simple, and interactive ways for children ages 6-18

References Available Upon Request

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