Customer Service High School

Location:

Posted:

August 15, 2015

Heather Nicolle Gross

Lebanon PA. 17042

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Objective

To apply college education, real-life experience, and instructional skills as a social worker.

Education

Good Samaritan Family Practice-Family Support May 2015 – August 2015

Internship-(400 hours)

•Contributed and involved with patients at office visits

•Responsible for follow up phone calls in regards to services and missed appointments

•Provided assessments and screenings during home visits

•Attended trainings and site visits at agencies in the community

•Gained the understanding of a social worker role in an acute-setting

Kutztown University – Kutztown, PA. January 2013 – August 2015

•Majoring in Social Work with a Psychology Minor

Good Samaritan Hospital – Lebanon, PA. September 2012- December 2012

•Dean Vaughn Medical Terminology 350-completed.

•Attained 100% on the exam listed above

Harrisburg Area Community College – Lebanon, PA. August 2008 – December 2010

Associates in Arts, Social Sciences,

• Grade Point Average: 2.88/4.0

• Honors and Awards: Frank J. Dickinson Foundation

Scholarship and Mildred Beatty Scholarship

Lebanon Senior High School – Lebanon, PA. August 2004 - June 2008

•High School Diploma

Employment Experience

Kohl’s- Lebanon – Cashier August 2009 – Present

•Fold merchandise

•Customer Service

Zweiers-Gristicks Foodkart–Assistant Manager July 2007 – March 2014

• Supervise front-end staff

• Manage and count office drawers

• Day to day operations

• Customer Service

• Distribute publications to staff

Volunteer Activities

SARCC – Hotline Volunteer – 40 Hour Training Course

Spang Crest Manor– Volunteer – High School Senior Project