Manager Customer Service
Resume:
Dawn L. Green
**** ********* **. 316-***-****
Derby, KS. 67037 *****.*******@*****.***
Objective
Seeking a role in a substantial company, that will enable me to use my solid organizational and communicational proficiencies along with my leadership skills and ability to work well in a fast paced environment
Employment History
Kwik Shop Assistant Manager: Wichita, KS May 2013 – Present
Conducts daily accounting, product pricing, product inventory, and shift duty log
Performs daily duties to include customer service, correspondence with associates and managers, coordinating and scheduling for ordering and receiving trucks
Maintains a clean and safe environment for both workers and customers
Ensures all rules, guidelines, and policy procedures are met
Maintains a Ready for Revenue environment, adhering to BARS and mystery shops
Accommodating service for a guarantee of customer satisfaction
Taco Tico General Manager: Wichita, KS March 2012- April 2013
Performed administrative daily task, such as, answering phones, placing food orders, and communicating with Taco Tico World Headquarters ensuring overall quality operations
Managed the receiving and delivery of Sysco, food and beverage trucks
Ensured the maintenance of all equipment adhering to all OSHA and ECOLAB standards
Coordinated proper and accurate daily accounting and financial reports
Recruited, hired and trained team members
Ensured food quality and 100% customer satisfaction
Ensured complete and timely execution of corporate & local marketing programs
Pizza Hut Assistant Manager: Wichita, KS April 2000- November 2011
Effectively managed a Pizza Hut-owned restaurant within the policies and guidelines of the company, ensuring 100% customer satisfaction at all times.
Controlled day-to-day operations by scheduling labor, ordering food and supplies, and developing the restaurant team
Ensured OSHA, local health and safety codes, and company safety and security policies were met
Controlled profit & loss, by following cash control/security procedures, maintaining inventory, managing labor, reviewing financial reports, and taking appropriate actions
Recruited, interviewed, and hired team members, conducted performance appraisals, took discipline action, motivated and trained employees
Ensured maintenance of equipment, facility, and grounds through the use of a preventative maintenance program
Ensured food quality and 100% customer satisfaction
Ensured complete and timely execution of corporate & local marketing programs
Ensured a safe working and customer experience environment by facilitating safe work behaviors of the team
Awards and Accomplishments
Achieved an award of Loyalty, Success, Perseverance, Stability and Thought
oFt. Worth / Wichita Region Pizza Hut Regional Manager
Safe Serve Certification
High Impact Coaching I and II Certified
Food Handlers Card
Strengths and Skills
Microsoft Office Excellent Customer Service Experience in high pressure, fast-paced environments
QuickBooks Proper telephone etiquette Coordinating & problem solving abilities
Types 60+ words per minute Delegates effectively Creative and openly expressive of ideas
Education
Butler County Community College: Andover, KS Aug 2010 –Dec 2010
Derby High School: Derby, KS Aug 1995 – May 1999
References
Dan Gentzler
2038 S. Seneca
Wichita, KS. 67216
Taco Tico District Manager
Mahmood Karim
1708 E. Pawnee
Wichita, KS. 67211
Taco Tico Owner Operator/Pizza Hut General Manager
Cara Ashlock
301 N First Ave
Mulvane, KS. 67110
Casey’s Assistant Manager
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