Customer Service Manager
Resume:
Jason Irwin
**** ******* *** **, ******, WA *****
*********@*****.***
PROFESSIONAL PROFILE
Creative team player – innovative, energetic, pro-active collaboration with others to achieve organization objectives. Critical thinker – translates strategic requirements into efficient, actionable systems and processes. Problem solver – responds quickly to emerging issues and thinks ahead to prevent problems before they occur. Business operations expertise – multifaceted experience in business process improvement and management.
PROFESSIONAL EXPERIENCE
United Creations, Seattle, WA
Business Operations
November 2012 – Current
Achievements:
Improved invoicing process: Result – increased efficiency and higher rate of on-time payments
Improved office integration and utilization of program management software: Result – accurate, insightful profitability and efficiency metrics
Responsibilities:
Manage the Accounts Payable and Account Receivable processes
Conduct initial information technology troubleshooting and problem solving
Coordinate with vendors on internal and external projects
Organize office and maintain stock of essential materials
GMA Construction, Auburn, WA
Branch Manager
October 2009 – June 2012
Achievements:
Progressed from warehouseman to branch manager
Created a vendor/contractor invoicing system: Result – improved efficiencies and reduced error
Designed and documented internal processes: Result - improved office productivity
Created a focused customer service initiative: Result – improved Voice of the Customer (VOC) scores
Responsibilities:
Manage day-to-day operations of the local branch
Investigate customer complaints through on-site inspections and verify jobs were completed to the satisfaction of the customer.
Coach sub-contractors in customer service expectations and techniques.
Administer accounts in QuickBooks
Holyfield Management/Foundation, Seattle, WA
Assistant to Personal Business Manager for Evander Holyfield
January 2007 – June 2008
Achievements:
Trusted confidential assistant - used complete discretion in regard to confidential information that pertained to the business and personal lives of the executives.
Event Coordinator - coordinated the Holyfield Foundation 4th of July celebration in conjunction with corporate sponsors and the Boys and Girls Clubs of Georgia.
Travel management – arranged travel for all executives creating efficient, flexible and stress-free experiences.
Responsibilities:
Manage and coordinate travel
First responder for all business inquiries
Review and edit contracts
Coordinate Foundation events
PROFICIENCIES
CRM Systems, QuickBooks, Excel
Research
Customer Intake and Service
Process Improvement
Travel Management
Event Coordination
Oral and written communications
EDUCATION
Washington State University, Pullman, WA
BA- Humanities
May 2014
REFERENCES
References are available upon request.
Contact this candidate