Medical Assistant

Judith D. Zelson

**** ***** *****, **

Wheeling, Illinois 60090-7111

(home) 847-***-**** (cell) 847-***-**** **********@***.***

Profile:

Highly motivated administrative professional with extensive experience in secretarial, medical transcription, home care case management assistance, and information tracking

Proven experience in customer relations, problem solving, and attention to detail

Proficient in Windows and all Microsoft applications, especially Word, Outlook, and Excel, as well as in other computer applications and software, such as SAP; and am a quick learner of new programs

Office Experience:

2014 – 2015: RANDSTAD PHARMA

Astellas Pharma US, Inc.: P2P Assistant, Northbrook, IL – 9/22/14 – 3/31/15

oHeavy use of SAP applications and MS Excel spreadsheets in completing tasks

oHeavy use of SAP MDG and SRM applications to create New Vendor set-ups, modify existing Vendors, and follow-up with Vendors, as well as extending vendors to company codes

oUpdate invoice approvers/pre-approvers in SAP ECC application

oTrack inactive employees in SAP, Excel, and Outlook

oInactive User Reviews and New Set-up Requests for employee Office Max accounts

oHeavy use of MS Outlook to follow-up with Vendors, Legal and Financial Depts., and other staff regarding needed documentation, executed contracts, and other items

2014 – 2014: KELLY SERVICES

Allstate Insurance Co.: AIA Sales Support Specialist, Northbrook, IL – 6/14/14 – 9/19/14

oSupported and built relationships with Sales Agents and Field Leaders

oAssisted in Onboarding new Independent Agents and Agencies utilizing an SAP computer programs and various forms

oAssisted in updating information on existing Independent Agents and Agencies

oEmailed and/or faxed forms and documents to the appropriate departments so that the Onboarding/Updating processes were completed on a timely basis

oOn my own initiative, I created Instructions documents with step-by-step processes for all of the tasks I and the group I worked with had to do, including adding screen shots for each step of the processes. So that these documents could be utilized for teaching other Sales Support Specialists, Sales Agents, Field Leaders, and other Allstate employees, I then converted the documents to the form utilized by Allstate in other training documents.

2014 – 2014: RANDSTAD PHARMA

Astellas Pharma US, Inc.: P2P Assistant, Northbrook, IL – 3/17/14 – 4/18/14

oHeavy use of SAP applications and MS Excel spreadsheets in completing tasks

oChanged and closed Purchase Orders in SAP

oUpdated Excel spreadsheets of Purchase Orders in need of change twice daily

oAssisted in training of another assistant in use of SAP applications

Judith D. Zelson, resume page 2

2014 – 2014: ADDISON MEDICAL STAFFING

Alexian Brothers: Scanning Specialist, Arlington Heights, IL – 2/3/14 – 2/4/14

Filled in for sick Alexian Brothers employee

oScanned various medical documents into computer and saved to correct folders

oLogged all documents and filed paper copies

2013 – 2013: THE SALEM GROUP

Indeck Energy: Receptionist, Buffalo Grove, IL – 12/20/13 – 12/31/13

Filled in for vacationing Indeck employee

oAnswered phones and routed calls

oSorted mail and logged in packages received

oRemotely scanned loading dock doors and first floor elevator lobby

oRemotely unlocked loading dock doors and elevators for deliveries, visitors and other personnel

2008 – 2013: KELLY SERVICES

Hospira: Document Clerk, Lake Forest, IL – 9/9/13 – 11/21/13

oGenerated Invoices for billing vendors

oCreated Excel spreadsheets, as needed

oCreated various documents, as needed

oMaintained spreadsheets, updating weekly

oCopied and organized large workbooks of information for audits

oPart of Event Planning Team, which put together the Quality Engagement Team’s yearly fundraiser

Hospira: Financial Assistant, Lake Forest, IL – 5/20/13 – 7/22/13

oUpdated 2013 invoices to reflect correct pricing so that invoices could be billed/paid

oIdentified incorrect pricing on 2012 and 2013 purchase orders and made corrections so that invoices could be generated and billed/paid

oCreated detailed documentation of processes used in performing tasks listed above

oCreated detailed Excel spreadsheet of Hospira vendors utilized by a Procurement manager

oRegular use of SAP computer applications and MS Excel spreadsheets in performing tasks

Advocate Health Care, Home Health Care:

PSA – Lake Zurich Office – 7/2012 – 5/2013

oTracked and received hundreds of 2011 – 2013 Face-to-Face [F2F] Encounter Forms from physicians, resulting in Advocate being able to bill Medicare / Medicaid for applicable home care visits and to complete patient files

oTracked and received 2011 Plan of Care forms and Supplemental Order Forms from physicians, resulting in Advocate being able to bill Medicare for applicable home care visits and to complete patient files

oDistributed new physician Orders to appropriate clinical managers, resulting in nurses and therapists providing up-to-date home care to patients

oContinuous use of Advocate Healthcare specialized computer programs: Allscripts and OnBase to track patients and forms

oRecurrent use of Microsoft Office computer applications, especially Excel, Outlook, and Word

Judith D. Zelson, resume page 3

oFrequent phone contact with patients to help problem-solve

oOngoing phone and personal contact with nurses and therapists to assist them in patient care

Medical Transcriptionist and CMA – North & Home Offices

6/2008 – 9/2011

oTranscribed Nursing Start-of-Care Reports and Update Reports, and Therapy Evaluations and Update Reports [2008 – 2009] for inclusion into patient files and tracking of patient home care

oTracked patients and Nursing / Therapy visits for inclusion into patient files and tracking of patient home care and billing of insurance companies for home care

oGenerated and updated reports for correct tracking of patients

oRegular use of Advocate Healthcare specialized computer programs: Allscripts and OnBase to track patients

CCH – Tax and Accounting Division, Chicago, IL – 10/2011, 12/2011 – 6/2012

oBook / Subscription data entry of new orders, renewals and cancellations

oSpecial projects: Large orders and renewals, generating hundreds of dollars in revenue

2006 – 2008: RESURRECTION HEALTHCARE:

Galvin Heart Center Cath Lab, St. Francis Hospital, Evanston – Senior Secretary

oScheduled Cath procedures, including notifying MD offices and various departments within St. Francis Hospital, and ordering appropriate patient medications and tests to insure patient prep done on time and to avoid backlogs

oNotified Pacemaker companies when their products were going to be inserted or replaced so that they could send a company representative to be present during the procedure

oFiled cath reports of inpatients in the patient charts on various floors and in specialized departments, such as ICU and CCU so that patient charts were properly updated as to cath procedures and results

oScheduled meetings and teaching sessions by cath suppliers and other companies to maximize number of doctors, nurses and techs able to attend

Risk Management – Senior Secretary to up to 4 Risk Directors at the following

locations: Holy Family Medical Center and Holy Family Nursing & Rehab Center, Des

Plains, IL; Westlake Hospital, Maywood, IL; and filled in for 3 months at St. Francis

Hospital, Evanston, IL

oUsed a specialized Resurrection Healthcare MS Access program to enter Risk incidents and accidents to track incidents and to run various Risk Reports, including Monthly, Quarterly and Yearly Reports, with graphs and charts to track incidents and to report to leadership

oCompared Risk incident reports with reports from other departments, such as Security, to confirm that no incidents were overlooked or misstated

oInstructed Holy Family Medical Center leadership, doctors, nurses, therapists and department heads in the use of the Risk Incident Reporting program

oSet up or modernized filing systems in my 3 main locations

oTemporarily substituted as Secretary to the Director of Risk Management when her secretary was on vacation (Resurrection Hospital, Chicago, IL)

Judith D. Zelson, resume page 4

2005 – 2006: ADVOCATE HEALTH CARE:

Pathology Department, Transcriptionist – Good Shepherd and Lutheran General Hospitals, and ACL Lab – Barrington, Park Ridge, and Rosemont, IL:

oTranscribed Gross and Final Pathology reports and sent signed reports on to physician offices and patient files

oData entry of patient information in a specialized Advocate Pathology computer program to insure that reports went into files of correct patients

oAssisted in various stages of preparing pathology slides for examination by pathologist(s)

2003 – 2004: ADVOCATE HEALTH CARE:

Pathology Department, Transcriptionist: Good Shepherd Hospital

oTranscribed Gross and Final Pathology reports and sent signed reports on to physician offices and patient files

oData entry of patient information in a specialized Advocate Pathology computer program to insure that reports went into files of correct patients

oContact with physicians and patients via phone or in person to handle various requests, including return of hardware removed from patients

Education:

Temple University, Philadelphia, Pennsylvania:

Master of Music / Opera

Bachelor of Music Education / Voice

Upper Darby Senior High School, Upper Darby, Pennsylvania

Academic Program

Other Work Experience, includes:

Part-time medical transcription from home for various medical practices

Cantor – various synagogues in Philadelphia, PA, and Chicagoland, IL areas

B’nai Mitzvah Tutor, Religious and Sunday School Teacher

Music Teacher

Freelance Concert / Opera Singer – USA and Europe

Member, Bavarian State Opera – 2 years

Awards:

Lena and Anna Abramson Fellowship in Jewish Music, Gratz College, Philadelphia, PA

Professional Organizations and Offices Held:

American Conference of Cantors – Associate Member

Chicago/Milwaukee Association of Cantors – including 2 years as Treasurer

Guild of Temple Musicians – including 4 years as VP/Publicity & 2 yrs as area rep.

Women Cantors’ Network

Union of American Hebrew Congregations – Commission on Synagogue Music

Guild of Temple Musicians representative - 2 years

Sigma Alpha Iota Professional Music Fraternity for Women – Member:

oEvanston, IL, Alumnae Chapter – including 2 yrs as Corresponding Secretary

oPhiladelphia, PA, Alumnae chapter – including 2 yrs as President and 2 yrs as VP/Ritual

oDelta Mu College Chapter, Temple University, Phila., PA – including 1 yr as Recording / Corresponding Secretary

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