Customer Service Manager

Dinibeth Sanchez

Citizenship : American Date of birth : March 6, 1992

Contact

Tel : 786-***-****

E-mail: ***************@*******.***

Objective

My present objective is to obtain a position as an active employee, involving responsibility and working with others as a team member to achieve advancement and growth for the company.

Education

Homestead Senior High School

High School Diploma.

Homestead, FL

Fortis College Miami, FL College

Medical Assistant: Associates in Science.

Work Experience

Allied Property Group Ana {305} 232-1579

(Assistant Manager) [05/2015]-[Currently]

Attended all residents from the assigned communities both through phone and in person at the office in a timely matter.

Provided superior customer service, friendliness, and organization using the proven system and routines learned from the office and training.

In charge setting up appointments with interviews for new residents, assigning parking decals and assisting with all questions new homeowners and residents may have.

Sent out letters to homeowners and tenants, regarding any violation they may have caused in the association.

Provided meeting packages to managers for their monthly meetings including financials, manager reports, legal status, violation history and proposals.

Allied Property Group Ana {305} 232-1579

(Receptionist ) [02/2014]-[05/2015]

Provided superior customer service, friendliness, and organization using the proven system and routines learned from the office and training.

Transferred phone calls to their right departments. (Accounts Receivable, Manager, Assistant Manager, Accounts Payable)

Sorted and distributed incoming mail to their right department.

In charge of sending all correspondence, newsletters, and checks for the office.

Distributes applications in person and through email.

Assures the office is opened and closed on time.

One Blood Stephanie {305} 824-2436

( Tele-Recruiter) [02/2012]-[10/2013]

Recruited volunteers to donate blood, plasma and platelet, assigning appointments at blood centers.

Maintained 100% compliance to all standards: Ensured safety of donors and informed them with necessary information prior to their appointments.

Scheduled several donors for regular visit to blood centers.

Using information from previous donations, requested donors to assist with blood donations with need of their blood type.

Languages

Spanish: Fluent. {Speak and Write)

English: Fluent. (Speak and Write)

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