Customer Service Sales
Resume:
DOMINIQUE N. BUSH
**** ****** ****** ~ Philadelphia, PA 19140
EMPLOYMENT HISTORY:
*/**** – 5/2015 Glendale Welfare Office
Clerk Philadelphia, PA
Sorted, date stamped, and distributed mail; organized files; filed, copied, and faxed documents; inventoried and organized supplies; directed clients to requested areas within office; emptied recycling cans; and gathered and disposed of outdated paperwork
3/2010 – 8/2010 Exelon Corporation
Call Center Representative Philadelphia, PA
Assisted new customers with opening accounts and current customers with updates and changes to existing accounts; answered and redirected calls to proper service areas; documented emergency calls on PECO’s computerized system and ensured emergency technicians were dispatched to proper locations in a timely manner
4/2008 – 8/2009 Pennsylvania Liquor Control Board
Clerk Glenside, PA
Provided customer service and assistance with merchandise inquiries regarding wine and spirits, directing patrons to appropriate facility area; handled monetary transactions including cash, credit, and debit card purchases, redeemed coupons and gift cards, and provided receipts and change due; assisted with returns, exchanges, and unwanted items; balanced daily revenue; maintained inventory and requisitioned needed supplies; advised patrons on wine selections based on menu offerings; coordinated and arranged merchandise displays; and trained new personnel on policies and procedures
6/2007 – 1/2008 Lord & Taylor
Sales Associate/Beauty Consultant King of Prussia, PA
Utilized experienced to promote sales of skin care products, make-up, and accessories, providing explanations of use and demonstrations of make-up applications and skin care; balanced registers; tracked daily, weekly, and monthly revenue with use of daily ledger; and dropped off daily deposits to cash office
12/2005 – 6/2006 Barnes Household
Childcare Provider Philadelphia, PA
Provided care for two toddlers in a private home setting including providing healthy meals, teaching preschool activities, and ensuring a safe environment for recreational activities
2/2001 – 10/2005 Internal Revenue Service
Clerk Philadelphia, PA
Counted, sorted, processed, and distributed large quantity of mail daily; input data, filed, and consolidated company tax files; created, updated, and maintained files via Integrated Data Retrieval System; and received, sorted, and distributed interoffice mail
EDUCATION:
2012 Pierce College Philadelphia, PA
Business Management Studies
2010 Metropolitan Career Center Philadelphia, PA
Business Technology Certificate
1999 Abraham Lincoln High School Philadelphia, PA
Diploma
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