Customer Service Administrative Assistant

PATIENCE PERSON

**** ******** ****, ******, ** 30260

Email: **********@*****.***

Phone: 404-***-****

Career Overview

I am seeking a professional career with an organization that will allow me to provide hands-on experience in administrative assistance, customer service, client satisfaction and banking knowledge.

Skill Highlight

●Administrative operations Business correspondence 10 Key touch

●Administrative support Filing and data archiving Communication Training

●Event Planning Process Improvements

●Customer Service Microsoft 365

Professional Experience

Boykin Insurance/Farmers Insurance

Office Assistant Jan. 2015 – present

Prepare letters to clients.

Collect and post payment, prepare and make bank deposit.

Answers telephones and relays messages.

Prepare folders for new clients.

Completes general clerical duties including copying, fax, scanning, and mailing

Order and maintain office supplies.

Upload supporting documents.

Foreclosure Processor/Administrative Assistant

Prommis Solutions, LLC – Atlanta, GA Feb. 2006- Oct. 2012

Prepared letters for borrowers, sub lien holders and IRS.

Requested and prepare bidding instructions for foreclosure sale.

Requested reinstatement/payoff figures from clients.

Prepared and merged SOT’s and Deeds for recording.

Communicated with clients and borrowers concerning sale.

Billed invoices for accounting.

Prepared mail for borrowers and clients.

Requested publication cost and copies from newspapers.

File returned SOT’s, Deeds and other documents.

Billing/Chargeback Specialist

Lynk Systems, Inc. Atlanta, GA July 2000-Aug. 2004

Processed documents and maintained accurate record of invoices for 1100+ company ATM’s.

Verified accuracy of all departmental billing for internal and external customers.

Communicated with outside venders to obtain documentation.

Ordered department supplies and the maintenance of retention record files.

Researched customer ATM disputes.

Served as primary backup for ATM Supervisor, Cash Coordinator, Account Reconciliation Clerk and ATM Reconcilers

MAC Coordinator/Bank Card Fraud Investigator

DBC Financial, Inc. Atlanta, GA Dec. 1998-July 2000

Reviewed account activity to determine point of compromise.

Managed and researched all Fraud inquires on 7000+ cardholders account.

Used surveillance camera and other investigation equipment.

Maintained Funds Disbursements checks and managed all account closings.

Balanced MAC/Delmarva Statements.

Education

Walker High School Atlanta, GA

Saint Leo University 2014 – present Morrow, GA

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