Project Customer Service

Experience in:

Implementation; Project Management; Policy Development; Process Improvement; International Relationships; Vendor Management; Training; Benefits Administration; Federal/State Compliance; Payroll; Immigration; Relocation; Affirmative Action

TECHNICAL SKILLS

PeopleSoft (PS) - 8.0, 8.8 & 9.1 – Human Resources, Benefits Administration, COBRA, People Tools, Workflow, Recruit Workforce, Query Manager, Crystal Reporting, eProfile, ePerformance management, PS Test Framework, PS AWE Workflow; PS Mobility

PS Upgrades: 8.0, 8.3, 8.8, 9.1, 9.2 / Bundles – 3 thru 16

ADP - HR Perspective 5.1, Employ Ease/HRB and PC Payroll;

Other Applications - Silk Roads, SuccessFactors, SAP R3, HR Smart, J.D. Edwards A 7.3, RecruitSoft, Unicru, Ceridian Source 100 for Windows, ABRA V. 4.01 for Windows, V. 4.16, HTML, XML, SQL, Visual Basic MS Project, Visio, MS Access, MS Publisher, Citrix & UPK, Workday24

PROFESSSIONAL EXPERIENCE

CBRE - HRIS Analyst 9/10 to 05/15

Team member on the global PS 9.1 upgrade team for Core HR modules and ESS/MSS, providing demonstrations and documentation, working closely with application developers. Project went live 1/14/13.

Completed Fit/Gap analysis, functional design documents and user test scripts for upcoming upgrade and system enhancement requests

Implemented and currently supporting ESS & MSS in 7 APAC countries; managed 15 testers for FIT3 testing, completing 1,820 test cases in 5 days in country.

Member on the global PS 9.1 upgrade team for Core HR modules and ESS/MSS, providing demonstrations and documentation, working closely with application developers, most recently implementation of PS HCM Mobility features

Managed project plans, status reports and project governance presentations

ESS/MSS project lead for EMEA PS 9.1 project for 31 countries. Project went live 3/1/14

Created PS training material for various groups and conducted training sessions

Maintained core PS tables, i.e. department, job, location, etc.

Daily production support for US/CAN/PAC PS & myHR Self Service, ESS/MSS, which includes corrections to employee data, escalated issues from HR Service Center, Field HR and executive management relating to PS or Self Service issues and improvements

Responsible for troubleshooting wide variety of PS problems, not limited to ESS/MSS, identifying system and process improvements

McAfee INC. - Sr. Human Resources Generalist 01/07 to 04/10

Secured executive buy-in to streamline on-boarding processes for an average of 1,250 new hires annually, realizing a savings of over $1,200,000 per year when application fully implemented.

Directed the successful completion of all project deliverables and oversaw all facets of the project, resulting in the successful implementation of an onboarding application in 4 countries (US/Canada/India/UK).

Responsible for Affirmative Action plan(s) compliance, registration of company plans and audits, successfully completing DOL audits.

Successfully implemented E-Verify, using an onboarding application ensuring federal and contract compliance.

Created 18 page Administrator’s User Guide with 25 embedded tools for HR users to develop standards/processes as well as solutions/applications for the onboarding application.

Researched and trained recruiting staff and HR business partners the areas where McAfee could minimize the risk of adverse impact and enable the growth of those in protected classes.

Assisted Recruiting with the HR Smart implementation, testing, deployment. Making recommendations for stronger EEO compliance measures.

Developed successful new hire orientation program from scratch for North America, localizing the program worldwide and creation of intranet new hire materials.

Acquisition team member responsible for developing onboarding processes, ensuring legal compliance.

Successfully managed international relocations and immigration needs, consisting of in-patriates and expatriates, policy creation and vendor management, escalating issues when conflicts or higher level of approval was needed.

Major contributor in annual compensation and appraisal process, managing and reporting on numerous complex spreadsheets in 2007 and SuccessFactors in 2008, providing comprehensive reports and action plans to upper management.

ADP - Implementation Consultant II 09/04 to 12/06

Managed implementations for the HR Benefits Solution product, including preparing and conducting a formal kick off meeting, analyzing existing client system reports and interface requirements to ensure HR/Perspective achieves the desired results upon completion of the implementation process, assists with the functional system design, establishing project milestones and formally transitioning the client to the National Client Service Center.

Successfully implemented 13 HR Benefits Solution units, resulting in annual revenue of $212,200 in 2006.

Identified, implemented and provided professional consulting services, including but not limited to the creation of complex custom reports, customization of system modules, business process reengineering, and client defined tools and/or databases.

Maintained a proactive client relationship to ensure overall product satisfaction, high level of retention and World Class Service, receiving “Top Quality Awards.”

BLOCKBUSTER - HRIS Analyst II 07/02 to 09/04

Corporate liaison with HRIS department to provide HRIS/HR systems support to Field HR Managers and Directors to improve format, content and quality of reports.

Streamlined and automated FMLA and tuition reimbursement process for Field organization (pop. 55,000) to save time, money and ensure federal & state compliance.

Created and tested automated tools and reports for Field staff.

Coordinated special projects as needed, such as avoiding FLSA audits, full-time employees working part-time hours, paid time off for part-time employees and I-9 project, ensuring timely legal compliance

Managed temporary employees used for the completion of special or new HR initiatives.

Provided assistance for both the Field and Corporate electronic application systems by answering questions, troubleshooting, reporting and testing using Unicru & RecruitSoft Systems.

Responsible for managing JD Edwards’s user security and end user training.

Developed and maintained custom headcount, turnover, staffing and ad-hoc reports.

CARREKER CORPORATION - Sr. Human Resource Specialist 08/98 to 07/02

Managed the daily administration of Benefits Administration module, rules administration table set-up and maintenance and for electronic open enrollment process for US and Canada.

Project Lead in the successful implementation of PS eBenefits, all self-service features, COBRA and Retro Benefits Administration. Implemented Canadian & UK eBenefits.

Created comprehensive data entry guide for all system administrators.

Managed the Benefits Assistant and at times, temporary employees to ensure all HR project/daily/weekly/annual deadlines were met, ensuring application data integrity and excellent customer service.

Responsible for all international, domestic relocation, immigration issues and policy development and enforcement

Research U.K. and Canadian employment issues and presented findings to management.

Responsible for the facilitation and completion of the annual benefit open enrollment process and all daily employee benefit changes. Led and completed daily and annual 401(k) activities, Worker’s Compensation, and federal forms.

Developed custom headcount, turnover and staffing analysis reports for senior management.

Responsible for coordinating exit interview process and conducting exit interviews.

EDUCATION – Bachelor of Science, Information Technology, University of Phoenix

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