Customer Service Manager
Resume:
LINDA WENTZEL
Huntington Beach, CA 92646
*****.*.*******@*****.***
SUMMARY
Over 20 years of diversified experience as a product manager, account manager, claims examiner, trainer and quality assurance specialist in the insurance industry. Proven ability to manage people and projects to achieve goals and meet deadlines. Demonstrated talent for troubleshooting, identifying and improving processes. Excellent communication and interpersonal skills. Knowledgeable in Microsoft Office applications.
EXPERIENCE
October 2009 – June 2015
Assistant Vice President, Product Consultant, Bank of America
Responsible for P&L and compliance of credit life insurance and warranty products
Managed relationships of partners/vendors associated with credit insurance and warranty products
April 1990 – October 2009
Assistant Vice President, Executive Account Manager, Balboa Insurance Group
Account Manager for the credit and renters insurance products that the insurance company offered through Financial Institutions
Assisted others in working with financial companies' sales teams to increase and track production
Managed the transition of credit card insurance products to another insurance company after the sale of my insurance company
Assisted a top five credit card issuer to develop and implement a $40M revenue Debt Cancellation program, including down-sell products for business and personal credit cards
Worked with internal and external Marketing teams on implementing and provided analysis of direct mail and online campaigns
Trained financial institution personnel, telemarketers, insurance agents and customer service representatives on products to enhance sales
Monitored telemarketers and customer service teams to improve scripting for sales and servicing
Created marketing calendars and projections for financial institutions offering renters and credit insurance products
Created presentations and facilitated business reviews with business partners
Managed Compliance communications and projects concerning credit and renters insurance products
Responsible for the integrity of client data and facilitated business partner site visits and audits
Responsible for identifying inefficiencies or errors and seeing them to resolution or closure
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