Customer Service Administrative Assistant

Alice Pamela Caldwell

** ****** ***** **** 845-***-**** or 845-***-****

Newburgh, NY 12550 ********@***.***

WORK EXPERIENCE:

October 2008 - Present: Intercontinental Construction Contracting, Inc., Passaic, NJ

Satellite Office Located at the United States Military Academy West

Point, N.Y.

Office Manager

Serves as the Office Manager performing clerical and administrative duties to provide support to the Project Managers, the Quality Control Team along with the Senior Site Representative. Extensive knowledge and experience of Legal Regulations, Policies and Procedures in relation to Contracting, Government and Contractors. Primarily responsible for the Company’s billing which requires extensive experience in utilizing the U.S. Government’s Information System -Defense Finance Accounting System’s Wide Area Work Flow (W.A.W.F.). Direct point of contact for Subcontractors, Vendors and Suppliers. Demonstrates excellent customer service skills. Maintain and track multiple projects by excellent record keeping and various computer programs, including Excel Spreadsheets. Oversees the submission of Certified Payroll Reports and AIA Forms provided by Sub Contractors. Review and submission of Quality Control Reports. Maintains office files, records, and prepares all necessary correspondence. Assist with Timesheet Review.

Actively participates in the management of the activity or organization by performing a wide variety of clerical and administrative support duties. Serves as the central point of contact for matters related to day-to-day operations. Applies knowledge of the organization, its functions and regulations to carry out a wide variety of administrative functions related to the organization and its mission (e.g., personnel, accounting, budget, purchasing, logistics and supply, transportation, security, etc). Exercises independent judgement. Composes operating procedures and sets internal priorities to generate improvements in administrative services. An extensive knowledge of rules, operations, and practices, and judgment in locating and selecting the most appropriate guidelines is required. Performs other duties related to office automation requiring a skill in general office machines, software, and the internet/intranet. Demonstrates excellent written and oral communication skills as well as strong interpersonal, organizational and data analysis skills. Proficient in Microsoft Office, Word, and Excel.

August 1999 - July 2008: It’s All Good Restaurant & Catering Service, Newburgh, NY

Office Manager

Various administrative duties and responsibilities included, but not limited to: Restaurant Management and Catering/ Events Coordinator. Customer Service, Personnel Administrator, Human Resource Assistant and Payroll Clerk. Maintained records for employees. Accounts Payable/Receivable, Purchasing & Records Management.

October 1998 - July 1999: Carol Temporaries, Newburgh, NY

Administrative Assistant for various companies located throughout Orange County. Some positions required me to assist with preparing legal documents, legal transcription and contracts.

IBM

McGoey, Hauser & Edsall Engineers

Larkin, Axelrod, Trachte & Tetenbaum, LLC

State Farm Insurance

Regional Management, Inc.

May 1988 - September 1998: Newburgh Community Development Agency

Administrative Assistant

Provided administrative support to the Executive Director for local Government Agency. A multiple list of duties including, but not limited to: Receptionist, heavy telephones, handled correspondence, incoming/outgoing mail. Maintained meeting schedules and calendar for Executive Director and Upper Management.

EDUCATION:

Berkeley College, White Plains, NY September 1999 to May 2000

Paralegal Studies

S.U.N.Y. @ Farmingdale, Farmingdale, NY September 1986 to May 1988

AAS in Office Management Degree Conferred May 1988

SPECIAL SKILLS:

Excellent Telephone Etiquette Exceptional Organizational Skills

Excellent Customer Service Skills Ability to Multi-task

Independent Leadership Skills Typing 55 WPM & Shorthand 70 W.P.M.

Microsoft Word, PowerPoint & Excel MS Office

Strong Communication Skills Notary Public, State of New York

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