Dental Assistant Customer Service
Resume:
Kelly Trainor
Glen Cove, NY *****
*************@*****.***
SUMMARY:
Energetic Dental Assistant with 5 years experience seeking full time position with both administrative and operatory experience. Dedicated to supporting dentists by use of four-handed dentistry to effectively increase productivity. Enthusiastic about dental health and enjoy educating patients about personal dental care, hygiene and preventative techniques. Superb knowledge of dental terminology and clinical procedures including Oral Surgery, Prosthodontics and Periodontics. Focused on providing exceptional patient care. Excels in fast-paced environments.
CAREER EXPERIENCE
Dental Assistant
Surgical Chairside Dental Assistant:
●Four handed chairside assistance including Prosthodontic procedures, Implant surgery, extractions, Bone Grafting, Sinus Lifts, Gum surgeries and other Periodontic surgeries and various other surgeries
●Sterilize and disinfect dental equipment, operatories and instruments in order to prepare for surgeries
●Prepare materials and tray set-ups for procedures
●Fabricate, cement and remove temporary crowns and bridges
●Mixed materials for restorations and impressions
●Able to take impressions, bite registration and fabricate and trim models
●Develop and mount X-rays using films and digital systems
●Maintain efficient self-implemented inventory system of ordering dental supplies
●Assisted in cosmetic procedures including Veneers and bleaching
●Using suction devices to keep patient mouth dry and clear
●Cleaned dentures and partials for patients using sand blasting machine
Front Desk Administrative Support
●Insurance billing via electronic submission and paper claims with all required attachments
●Insurance verification, collections of co-payments and fees for service
●Generate billing statements
●Receive and process all payments made by patients and insurance companies and update transaction history
●Monthly tracking of unpaid claims and patient past due balances
●Submit and process insurance correspondence including Pre-Authorizations and EOB's
●Maintain accurate insurance and office fee schedule
●Present treatment plans to patients as recommended by Dentist and present payment options and explaining insurance breakdowns
●Sustain highest level of patient satisfaction with phone, reception, managing the waiting room, time follow up and confirming patient appointments
●Scheduled patient appointments in order to meet or surpass production goals
●Prepare patient registration and entering it into computer using dental software
●Made, filed and managed patient charts
●Supervised construction and distribution of patient recall cards and placed phone calls reminding patients they are due for hygiene appointments
●Trained and monitored new front desk staff in reception and insurance billing routine
●Kept up with schedules for 2 hygienists, 2 General Dentists and a Periodontist
●Operated computer to compose and edit correspondences, medical documents, a monthly newsletter, educational information for patients, pre and post operative instructions, teaching materials, emails and memorandum
Customer Service
●Handled all patient questions regarding treatment and insurance
●Attend to all needs of patients while in chair
●Educate patients on proper hygiene and dental procedures
●Accommodate patients with appointments
●Relay all messages for Dentist
●Call patients to confirm upcoming appointments and check-up on status after surgery
CAREER HISTORY
2014-Present Dental Assistant Dr Hoffman, Oral Surgeon Glen Cove, NY
2007-2010 Dental Assistant PrISM New York, NY
2006-2006 Dental Assistant Cranford Center for Periodontics Cranford, NJ
2005-2005 Junior Travel Consultant Altour International Glen Cove, NY
2004-2004 Manager in Training Anthropologie Greenvale, NY
2004-2004 Administrative Assistant Dr. Lopez Glen Cove, NY
2003-2004 Business Assistant Tovana Crafts Glen Cove, NY
EDUCATION:
State University of New York at New Paltz New Paltz, NY
Bachelors of Arts in English/Creative Writing
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