Customer Service Data Entry

Valicia Royston

Houston TX ***** ******@*****.*** 281-***-****

Objective

A challenging position as a Data Entry Clerk with an organization that allows growth and advancement

Summary of Qualifications

25 years of experience in Banking, and 15 year of experience in Customer Service and Data Entry

Maintained high standards of excellence by providing quality customer service, hard work, staying goal oriented and establishing teamwork

Work History

Capital One Bank 2008 to 2015

Customer Service/Data Entry

Perform a variety of administrative functions related to fraud and dispute claims on Capital One debit and ATM Cards

Process debit and credit transfers, ensure the timely and accurate distribution of all debit card related correspondence per bank regulations

Mail customer claim status letters, and internal mail returned and, captured cards, scan customer documents to debit card case management system, fax documents

Update and respond to debit card cases management system with multiple Master Card notification

Answer customer phone calls related to customer claims status and general questions, received customer documents thru a queue terminal, in house training new employees and existing associates

Hewlett Packard 2005 to 2008

Media Handler

Manage inventory, Ticket Services, Check Software Proficiency, Monitor BLT team QUE for special guest,

Monitor HP reflection terminals, Serves as Hand & Eyes Support

Power Cycle Servers and Tape Devices, Technical Support (Maintain Process and Procedure Manual).

Telecheck Services 2001 to 2006

Merchant Services

Assisted sales personnel in addressing customers' service complaints

Explain check acceptance procedures to merchants including response codes and warranty submittal procedure.

Assist merchant with basic terminal parameter edits, capturing check writer payment information from merchants.

Order merchant supply orders and respond to merchant questions about letter/invoice footer campaigns.

Data Entry/Customer Service

Keys in creates and edits to merchant setup information using operational guidelines from mailed, hardcopy agreements, fax agreements, email spreadsheets and requests.

Provide outstanding customer service, while furnishing customer information.

Identifies defects or issues in sources of merchant information to key when received and works with supervisor to resolve them quickly

Education

Forest Brook High 1989

H.S. Diploma

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