Customer Service Representative

323-***-**** Ruben Garcia ***********@*****.***

Cell: 323-***-**** Ruben Garcia ***********@*****.*** Qualifications:

Record of excellence in administrative and executive support in the U.S. Navy.

Dependable, hard-working professional with training and experience in all aspects of clerical office procedures including data entry duties.

Extensive experience in client service and satisfaction, effective at balancing workplace priorities.

Bi-lingual with fluency in oral and written communications to and from the Hispanic community

Proficient with WordPerfect, Microsoft Word, Microsoft Excel, Microsoft Outlook, Adobe Acrobat Professional Experience:

TREASURER, VOLUNTEER October 2013 to Present

Voluntary Organization for Interactive Community Exchange (V.O.I.C.E.) Social Club, Los Angeles, CA

Manage cash and investment portfolio.

Analyze financial records to forecast future financial position and budget requirements.

Prepare financial reports for management.

CUSTOMER SERVICE TELEMARKETING August 2012 to September 2013 Gold Remodeling - Los Angeles, CA

Placed cold calls to potential home owner clients

Took orders and updated client database

DOCUMENT CONTROL CLERK October 2011 to February 2012 Exposition Metro-rail Construction Authority – Los Angeles, CA

Provided Quality Control of all Expo documents

Scanned documents in preparation for archiving

Managed and maintained files and logs utilizing Microsoft Excel and Adobe CUSTOMER SERVICE REPRESENTATIVE May 2008 to November 2008 Law Offices of William R. McGee - Glendale, CA

Liaison between Hispanic community and attorneys

Translated legal documents from English to Spanish DOCUMENT CONTROL CLERK June 2007 to February 2008

Bechtel National, Inc. – Pasadena, CA

Researched internet created electronic reservations, assisted project personnel in locating and verifying documents

Assisted the Document Control manager in development of project procedures and Electronic Data Management System reports

323-***-**** Ruben Garcia ***********@*****.***

OFFICE ADMINISTRATOR September 2005 to February 2007 Law Offices of Dugan & Little – Monrovia, CA

Prepared and typed Unlawful Detainer cases

Proof of Service and other documents utilizing Legal Solutions software INTERMEDIATE CLERK (UNIT SECRETARY) September 1999 to July 2005 Rancho Los Amigos National Rehabilitation Center - Downey, CA

Patient scheduling and cross referencing of records.

Provided administrative and clerical support to doctors, nurses, social workers and case managers. Education:

L.A. COUNTY CLERICAL CERTIFICATION TRAINING PROGRAM – Los Angeles, CA

Certification – Record Keeping, Typing Proficiency 40WPM, Diversity and Unlearning Prejudice, Business Calculating, Interpersonal Effectiveness. NAVAL INTELLIGENCE PROCESSING SYSTEM Training Facility (NIPSTRAFAC) – Key West, FL

Certification – Storage and Retrieval Operator

NAVAL TRAINING FACILITY (RTC/NTC) – San Diego, CA

Data Processing Technician – Class “A” School

WORKER’S INCENTIVE PROGRAM (WIN) – El Paso, TX

General Equivalency Diploma

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