Customer Service Manager

Lisa Berry ******@*****.***

Cellular 678-***-**** Norcross, GA 30093

Administrative Assistant, Office Manager, Sales, Customer Service

Summary

I am very committed as well truly motivated working in the Departments of Administrative Assistant, Manager, and Customer Service. I have exceptional customer-relations and decision-making skills. I have a strong work ethic along with exceptional computer skills, professional demeanor, great initiative and the ability to work independently or as part of a team to meet project deadlines.

Skills

Experience with travel booking Internet Research Data Entry

Customer Service Data Collection Email management

Microsoft Excel Outlook Word

Adobe Customer account management Conflict resolution

Excellent written and verbal communication

Experience

Willie A. Watkins Funeral Home, Atlanta, GA 2014 to 2015

Front Desk / Customer Account manager

Provide Customer Service to Clients and Vendors

Answer and Direct calls from Multi-Phone system

Provide administrative support to funeral home staff

Scheduling Appointments

Announcements to AJC

Database management

Customer account management

Death Certificates

Assist with Funeral services and arrangements

Integrity Management & Services, Atlanta, GA 2009 to 2015

Office Manager

Facilitate general office procedures

Provide customer services

Accounts payable & receivable

Filing & records Management

Document & form Preparation

Appointment scheduling

Workload Prioritization

Confidentiality Assurance

Transaction Processing

Customer Account management

Toy's Rainbow Center, Atlanta, GA 2008 to 2009

Infant Teacher

Responsible for development, implementation, and skill training to infant children.

Traveling Sales, Fresno, CA 2006 to 2008

Sales

Door to Door Sales.

Sign up new customers to buy products

Cash handling skills

Customer Service

Pebbles Dep’t .Store, Clarksdale, MS 2006 to 2006

Assistant Store Manager

Prioritize work schedules

Delegated staff assignments.

Demonstrated effective and consistent technical support.

Compiled quarterly reports and records.

Trained staff and developed highly effective teams.

Monitor loss prevention

Handled customer complaints and escalations

Education

Francis Howell North High School, St. Charles, MO

Class of 1990, High School Diploma

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