Customer Service Sales
Resume:
JOSE MORILLO
Liverpool, NY *3090
************@*****.***
QUALIFICATIONS
Capable and personable, interact easily with the public.
Strongly self-motivated and willing to assume responsibility.
SKILLS
Customer Service
Confer with customers to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Check to ensure that appropriate changes were made to resolve customers' problems.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
Refer unresolved customer grievances to designated departments for further investigation.
Retail Manager
Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
Inventory stock and reorder when inventory drops to a specified level.
Instruct staff on how to handle difficult and complicated sales.
Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
Assign employees to specific duties.
Enforce safety, health, and security rules.
Food Service
Maintain sanitation, health, and safety standards in work areas.
Clean food preparation areas, cooking surfaces, and utensils.
Verify that prepared food meets requirements for quality and quantity.
Cook and package batches of food, which are prepared to order or kept warm until sold.
Operate large-volume cooking equipment such as grills, deep-fat fryers, or griddles.
Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions.
Measure ingredients required for specific food items being prepared.
Take food and drink orders and receive payment from customers.
Clean, stock, and restock workstations and display cases.
EXPERIENCE
Food Service (01/14-5/15) KFC, Camillus, NY
Food Service (08/13-01/14) McDonalds, Syracuse, NY
Food Service/ Server (5/13-10/13) Denny’s, Syracuse, NY
Solutions Specialist (3/12-12/12) Prime Communications, Inc. /AT&T Inc., Troy, NY
Sales Associate (9/10-1/11) Metro Mattress, Clifton Park, NY
Store Manager/ Sales Associate (6/09-9/10) GNC Corporation, Queensbury, NY
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