Manager Management

SUMMARY OF QUALIFICATIONS

Total BPO work length is 14 years.

Total Business Process Management work length is 9 years.

Total Human Resource Management work length is 7 years.

Total Health Care work length is 4 years.

MOST CURRENT TRAININGS &CERTIFICATIONS:

oSix Sigma Black Belt Certified

oISO 9004:2008 ( Guidelines for Performance

Improvement), trained

oCapability Maturity Model Integration (CMMI) trained

oTotal Quality Management ( TQM ) trained

SUMMARY OF ACCOMPLISHMENTS

January 14,2013 to January 14,2014: Senior Operations Manager cum Process Excellence Manager-Six Sigma Contributor, Mortgage Account (SIX SIGMA-BLACK BELT certified ), TATA Consultancy Services ( TCS ),10 & 11 Floor Ascendas Accralaw Tower, 30th St. cor 2nd St., BGC, Taguig City, Metro Manila. Account Handled: Mortgage, 1year.

November 10, 2005- December 30,2012. Human Resource Head cum BusinessProcess Manager.

EDGEWORTH, 89 P. Campa St., Sampaloc, Manila ( 7 years and 1 month )

Accounts handled: Education and Healthcare

July 5, 2003 – November 30, 2007 ( 1am-10am ): Team/Operations Manager

( handling 3-5 team leaders. Each with 15-30 agents )

Verve Contact Solutions, 33 Fl Robinsons Equitable Tower, ADB Ave./Poveda St. Pasig City,1605 Philippines

Accounts handled: 2 years and 6 months with TELCO ; 6months for dating service website subscription; 1 year for loans and mortgage; 4 months for cable disc.

July 8, 2001- June 30, 2003: Call Center Agent ( promoted as team leader after 3 months)

ePacific Global Contact Center, 17/F, Orient Square Building, Emerald Avenue, Ortigas Center, Pasig City, Metro Manila

Accounts handled: 6 months for timeshare subscription; 8 months for loans and mortgage, 10 months for Health Insurance.

Health Care IndustryExperience

July 1, 2001- May 30, 2002 ( 1pm-9pm ): Industrial Nurse ( 10 months )

American Hospital, Inc., 2nd Floor FEMII Building A. Soriano Jr. Ave. (Formerly Aduana St.), Intramuros, Manila

July 8, 2001- November 30, 2004 : Staff Nurse( Moonlighting post, varied shifts, usually during weekends )

National Kidney and Transplant Institute, East Avenue, Diliman, Quezon City 1101( 3 years and 3 months )

EDUCATION BACKGROUNDER

Education Levels

Inclusive Dates

Institution

Remarks

Post-Graduate

2009

University of the Philippines-Manila, P. Faura St., Manila

Master of Arts in Nursing major in Adult Health. Periodic attendance due to work schedules.Lacking of Thesis.

Tertiary

June,1995- April, 2001

University of the Philippines-Manila, P. Faura St., Manila

Nursing Board Topnotcher( Top 19th ) with rating of 80%.Midwifery Board topnotcher ( Top 4th ) with rating of 87.65%

Secondary

June, 1991-March, 1995

Rizal National High School, Poblacion, Rizal, Occ. Mindoro

Valedictorian

Contender in varied academic contests

I, JEROME B. MANSIBANG, certify that all information declared hereinto is true and correct.

I remain.

JEROME B. MANSIBANG

RM,RN,ACAM,SSBB

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