Mental Health Services

Mollie Mertel

*** ******* ****** *********, ** **603

****************@*****.***

Cell: 717-***-****

PROFILE: Dedicated professional with 6 years of experience working in the social services field with 4 years of study and internships in social work. Productive worker with strong skills in communication, problem solving, conflict resolution and teamwork. Highly organized with an ability to prioritize multiple tasks. Strong writing and documenting skills. Demonstrated ability to establish trust, emote genuine compassion and adapt to individual needs.

EDUCATION/DEGREE

Graduate of Millersville University, Millersville, PA May 2009

Bachelor of Arts in Social Work

Certified Peer Specialist, Institute for Recovery & Community Integration March 2009

WORK EXPERIENCE

Program Specialist April 2015 – June 2015

Goodwill Keystone Area, Lancaster, PA

* Worked with and supported people with disabilities on their personal journey to find competitive employment.

* Trained customers on job skills and best work-related practices.

* Reviewed and documented performance and progress in the area of vocational skills.

* Helped customers to overcome barriers due to their disabilities.

* Found individuals jobs based on personal interests and goals.

Peer Specialist March 2015 – May 2015

Holcomb Behavioral Health Systems, Lancaster, PA

* Gave support to people with mental health diagnoses through sharing personal experiences and giving hope of recovery and wellness.

* Assisted clients with identifying, creating, developing, and successfully completing goals in treatment plan.

* Identified natural supports, community resources, and assistive services for people with disabilities.

* Advocated for clients and educated about stigma.

Psychiatric Technician September 2009 – November 2014

Lancaster Regional Medical Center, Lancaster, PA

* Provided excellent care to people in mental health crises on a 29-bed adult psychiatric unit and 10-bed geriatric unit.

* Assisted patients to meet daily goals and facilitated therapy groups.

* Completed behavioral assessments and reported to RN.

* Promptly documented and alerted staff about behavior changes and concerns.

* Demonstrated safe work environment practices and used excellent problem solving and conflict resolution skills.

Recreation Aide May 2008 - August 2009

Arch Street Center, Lancaster, PA

* Worked with people with disabilities at a community drop-in center.

* Created opportunities for members to work on social skills.

* Encouraged members to use a strengths-based approach to achieve goals.

* Motivated and challenged members to work on personal growth and self- esteem building.

* Provided a safe environment for members and structure for their day.

Peer Specialist (Paid Intern Position) September 2008 - May 2009

Keystone Human Services, Lancaster, PA

* Worked with people with disabilities in a community setting and a transitional living program.

* Worked 1:1 with individuals on their personal goals related to promoting recovery and wellness.

* Motivated young adults to stay focused and offered stability.

* Engaged in conversation with clients to develop a rapport to better understand their situation and make an individualized plan of care.

INTERNSHIP/VOLUNTEER EXPERIENCE

Intern/Committee Member September 2007 - Current Mental Health America, Lancaster, PA

* Member of MHA fundraising committee with the goal of obtaining funds for services to support people with disabilities. 2015

* Assisted in facilitating support groups. 2007-2008

* Coordinated activities at a clubhouse for people with disabilities. 2007-2009

* Advocated for clients & educated about stigma. 2007-2009

Intern January 2007 - May 2007

Triad Treatment Services, Lancaster, PA

* Shadowed a therapist who treated sex offenders.

* Observed group therapy sessions with clients in an outpatient setting.

* Developed a non-judgmental attitude and therapeutic boundaries with clients.

Intern January 2006 - May 2006

Milagro House, Lancaster, PA

* Worked at a residential program for homeless women and children.

* Taught women computer skills in the GED program.

* Interviewed women about their experiences with homelessness.

Intern August 2005 - December 2005

Office of Aging, Lancaster, PA

* Toured assisted living facilities.

* Learned about community resources for the aging population.

* Made phone calls to clients & offered services.

References available upon request.

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