Manager Sales
Resume:
CAREER OBJECTIVE
Would like to take Management responsibility with an Organization where my talent, hard work demonstrated skills in Hotel Operations, Administration and Man Management will be recognized and can be translated into Improved Growth and Profitability. To be an effective communicator at all levels within an organization with problem solving and analytical skills.
PROFESSIONAL OVERVIEW & ACHIVEMENTS
Hotel Management experience over 24 years includes various categorized and classified Hotel & Resorts operations and guest services in major cities across India and has a track record of effectively leading and managing all aspects of a hotel, and of making guests feels cared for, valued, and respected. As true hands on leader, an analytical and expedient approach to resolving problems, excellent Interpersonal, communication skills and personnel motivator; efficient, dedicated Manager and Team Player. Professionally confident. Experienced in strategic planning and execution, knowledge of contracting and negotiating. Knowledge of structuring goals and revenue expectations, professional written and verbal communication and interpersonal skills. Ability to motivate team to produce quality materials within timeframes and simultaneously manage multi tasking. Motivated, persistent and growth-oriented professional having worked on numerous hospitality conglomerates like Ganga Retreat Countryside Resort, Ambience Hotels. Currently working with The Pride Hotels and managing the property in Cochin & Allepy, previously was placed at The Pride Hotels Jaipur property a royal Rajasthani Resort as General Manager for Pride Amber Vilas, Resort & Spa; property with 45 rooms (more 105 rooms upcoming), 4 banquet Halls, 3 Banquet Lawns, Health Club & Spa, 1 Speciality & 1 Multi Cuisine Restaurant. Nominated for the Best Managerial Performance for year 2004 - 2005 at Royal Connaught Boat Club. An exemplary communicator with impeccable team leadership skills and strong analytical, problem solving & organizational abilities. Possess a flexible & detail oriented attitude. Proven adeptness in achieving harmony of organizational objectives and customer satisfaction levels, record of success in opening / re-opening, major renovations and brand re-positioning, extremely strong in demonstrated leadership ability, particularly effective in the support and implementation of change initiatives, customer services and food & beverages, staff development and training, communicative, resourceful, results oriented and a focused leader, with continued success in meeting both business and operational goals.
STRENGTHS & SKILLS
Strengths - Practical, Organized, Confident, Positive, Committed, Honest, Self Starter, Highly Motivated, Strong Work Ethic, Initiative, Assertive, Team Oriented, Friendly, Good Sense of Humour.
Skills – Interpersonal & Communication Skills, Conceptualization and Visualization Skills, Administrative Skills, Man Management Skills. Hands on experience in Operations a wide range of Hospitality Products and achieving targets. Proficient in managing hotel operations, building relationships with clients & achieving desired goals. A proactive learner with a flair for adopting emerging trends & addressing industry requirements to achieve organizational objectives & profitability norms. Possess insight & experience in identifying the potential market segment for business development. Keen communicator with the ability to relate to people across all hierarchical levels in the organisation. Plan and execute promotional programs & corporate Operations. Well networked among corporate houses. Well networked with the travel trade in Mumbai & Pune. Creating an efficient service backup is my strategy & driving the sales & Operations initiatives in coordination with all departments. Ensure that a clear sales strategy is in place for each level of demand & the same is communicated down the line. Motivate, lead, train & create Operations team to meet the market challenges. Confident to develop & manage the sales & Operations plans, budgets etc. Efficiently keeping track of competition and implementing strategies to ensure that the targets are met. To ensure all best practices are in order to maximize sales potential & monitoring competitor performance. Continually review guest service, guest feedback. Encourage the team to identify new & better ways to deliver customer satisfaction. Quickly grasps complex concepts, analyses and interprets ideas into logical strategy. Skilled as Multi-Hotel operations management analysing departmental operations and implementing the stratagems and processes to improve & maximize productivity & efficiency attaining guest satisfaction with utilization of available resources. Online P&L Management, Demonstrated ability to motivate team members to maximum productivity and planning and implementation of cost control measures through the most effective use of manpower and available resources.
CAREER OVERVIEW: Around 23 years of cross functional experience in area of -
Project Setup Franchise setups & Business Development Alliance & Loyalty Plans
Relationship Management Corporate Communications Event Handling & Coordination
Database Management Profit Centre Operations
Exceptional ability to communicate, both verbally and written, effectively with guests, vendors and co-workers.
Strong ability to read, write and speak English language fluently.
Remarkable ability to identify and resolve problems in a timely manner; develop alternative solutions; and use reason even when dealing with emotional topics.
Great ability to manage difficult or emotional customer situations; respond promptly to customer needs; and respond to requests for service and assistance.
Proven ability to build positive team spirit.
Profound ability to delegate work assignments; provide recognition for results.
Strong ability to look for ways to improve and promote quality; demonstrate accuracy and thoroughness.
Uncommon ability to prioritize and plan work activities.
Extensive experience in seamless integrated operations, revenue generation activities and general administrative activities across assignments.
Expertise in executing alliances, loyalty plans, events and branding activities in the organization with new initiatives for restructuring reflection / image of the organization.
Adept at handling day to day activities in co-ordination with internal / external departments for smooth business operations.
Ability to support and sustain a positive work environment that fosters team performance with strong communication and relationship management skills.
Implementing departmental Standard Operating procedures and close monitoring of each Unit / department / section for revenues, expenses and guest satisfaction, accountability of all departments concerned with budget, revenue and profits.
CORE COMPETENCIES
Formulate smooth operations objectives and execute customer acquisition strategies.
Formulate and develop various customer interaction platforms.
Handling forecasting, budgeting, P&L, revenue generation from resources. Providing high-level administrative support.
Organizing performance Review Meetings & providing logistic support; preparing reports based on meetings & discussions. Monitoring the performance of multi-skilled work force and conceptualizing need-based training programs to enhance the team’s efficiency & productivity.
CAREER CONTOUR
March 2011 Till Date at The Pride Hotels as General Manager for the Unit –
Pride Biznotel Emarald – Cochin & Pride Emarald Island Resort – Alappuzha.
Accountabilities:
Heading and managing day to day operations and Allied Services at the property.
Making budgetary forecast and to create brand image and awareness of all the property.
Executing customer acquisition strategies.
Providing innovative concept and support various events & activity in the premises.
Organizing & executing various business modules for in-house and direct sales team.
Forecasting & budgeting for the profit centers, reviewing reports.
Providing support to Team on the friendliness en route for guest satisfaction.
Implementing & reviewing the Operations plans, developing new clients from cross references and undertaking lead initiatives.
Scrutinizing & processing of Key accounts Bill and the reports.
Identification of business and successfully achieved accelerated revenue generation consistently.
Provide guidance to the team and improve overall operating department performance.
Pride Amber Vatika - Jaipur
Accountabilities:
Heading and managing Revenue Generation & Allied Services at the property.
Making budgetary forecast and to create brand image and awareness of all the property.
Formulate footfall generation and execute customer acquisition strategies.
Organizing & executing various seminars & get-togethers for corporate & social groups.
Providing innovative concept and support various events & activity in the premises.
Organizing & executing various business modules for in-house and direct sales team.
Forecasting & Budgeting for the profit centres, providing updates and reports to the Director on daily basis.
Providing support to Team on the friendliness en route for guest satisfaction.
Implementing & reviewing the Operations plans, developing new clients from cross references and undertaking lead initiatives.
Scrutinizing & processing of Key accounts Bill and preparing reports.
Identification of business and successfully achieved footfall & accelerated revenue generation consistently.
Report to the Director for daily/weekly co-ordination.
Provide guidance to the team and improve overall operating department performance.
Highlights:
Conceptualizing project planning, setup & work Conclusion.
Activation of inaugural campaign, promotional activities.
Activation of ecommerce & interactive promotional mails, sms, events, sports camp & competition.
Activation of Advertisement in Newsletter like promotions/launching of new products.
Activation of Loyalty plans for guests like Free Guest Entry Coupons.
Activation of advancement like promotion mails, sms and society / big residential complexes.
March2006 To March 2011 at GOEL GANGA GROUP as General Manager (Unit Head) for their Unit -
GANGA RETREAT COUNTRYSIDE RESORT
Accountabilities:
Heading the Resort as Operations Head.
Organizing Conferences & Banquets, meeting with clients for business promotions. Later on heading the corporate team.
Planning and participation of events .
Controlling the team and monitoring sales target to achieve the set goals.
Highlights
Actively involved with the senior management in execution and planning at various levels.
PROFESSIONAL EXPERIENCE AT OTHER ORGANISATIONS:
1) Name of the Organization : Ambience Hotel, Ambience Executive, Ambience Excellency.
Unit : Chordia Group.
Designation : Manager Operations
Period : April 05 – March 06.
Company Profile : 4 Star Hotel Property with 125 Rooms, 5 Conference Halls, 2
Multipurpose Banquet Halls, Gymnasium, 3 Multi cuisine Restaurants, 2 Coffee Shop.
2) Name of the Organization : Royal Connaught Boat Club.
Unit : Royal Connaught Boat Club – Pune.
Designation : Senior Manager Operations
Period : September 2004 – February 2005.
Company Profile : 60 Rooms, 2 Restaurants & 2 Bars, 2 Conference Halls,
3 Banquet Halls, 4 Banquet Lawns.
3) Name of the Organization : Hotel Rudra Pavilions.
Unit : Somjee Group.
Designation : F & B Manager
Period : March 2000 – September 2004.
Company Profile : Hotel with 60 Rooms, 2 Restaurants & 1 Bars, 3 Conference Halls, 2
Banquet Halls, 4 Banquet Lawns.
Unit : Hotel Rudra Pavilions.
Designation : Banquet Manager
Period : June 1996 – February 2000.
4) Name of the Organization
Unit : Royal Connaught Boat Club – Pune.
Designation : Restaurant Manager
Period : Jan 1991 – May 1996.
Company Profile : Managing 2 Restaurants & 2Bars, 2 Conference Halls, 3 Banquet Halls,
4 Banquet Lawns.
ON JOB TRAINING:
Had undergone as a Management Trainee at Anucool Caterers.
ACADEMIC QUALIFICATIONS:
1990 SSC – NCL High School
1995 HSC – Modern College
2001 DHM - All India Institute Of Management and Technologies.
Computer Literacy: MS Office, Hotel Operational Software, Operating Systems, Internet Usage.
INTERESTS:
Active Participation In Social And Cultural Activities Apart From Sports Like Swimming, Cricket, Badminton, Table Tennis.
Keen Interest in Travelling and Exploring New Places and Knowing Their Cultural, Social, Economical and Political Environment. Reading, Listening Music, Socializing and Networking.
PERSONAL VITAE
Date of Birth: 16th March 1974.
Marital Status: Married.
Correspondence
Address: Flat no 402, H1 Building, Vanaraji Heights,
MIT College Road,
Paud Road, Pune - 411038.
Maharashtra, India.
Phone: Mobile: +91 - 982-***-****
Land Line: + 91 – 20 - 25433332
Email: *****.**********@*****.***
Linguistic Proficiency: Fluent written and spoken English, Fluent written and spoken Indian Languages (Hindi, Marathi).
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